In-House Sales Representative

Responsibilities:

• Attend to walk-in customers and provide professional product or service recommendations.
• Respond promptly to customer inquiries via phone, email, WhatsApp, social media, and other communication channels.
• Generate sales by identifying customer needs and recommending suitable products or services.
• Prepare quotations, invoices, and sales orders accurately.
• Follow up on leads, quotations, and customer inquiries to convert prospects into paying customers.
• Build and maintain strong relationships with new and existing customers to encourage repeat business.
• Meet and exceed assigned daily, weekly, and monthly sales targets.
• Maintain accurate records of customer interactions, sales activities, and transactions using CRM or sales tracking systems.
• Coordinate with inventory, operations, and logistics teams to ensure timely order fulfillment.
• Upsell and cross-sell products and services to maximize sales opportunities.
• Stay informed about product features, pricing, promotions, and market trends.
• Resolve customer complaints or escalate issues to the appropriate department when necessary.
• Prepare regular sales reports and provide updates on sales performance and customer feedback.

Requirements:

• Proven years of experience in sales, customer service, retail, or business development.
• Excellent communication, negotiation, and interpersonal skills.
• Strong customer service and relationship management abilities.
• Proven ability to meet or exceed sales targets.
• Proficiency in Microsoft Office Suite and basic computer applications.
• Experience using CRM software or Point-of-Sale (POS) systems is an added advantage.
• Strong organizational, time-management, and multitasking skills.
• Self-motivated, confident, and results-oriented.