Information, Communications & Technology (ICT) Intern

Job Description

• Provide ongoing Information, Communication & Technology ICT support. 

What you will do

• Configure new computers and provide routine maintenance of computers and other equipment for optimal performance.
• Train users on new technologies and orient new staff on how to use the email system, policies, SOPs and IT resources.
• Assist to carry out networking, setup switches and configure routers.
• Ensure staff data are safely backed up on OneDrive and SharePoint.
• Provide specifications for computers, printers, scanners, tablets and internet services as well as required confirmations during the procurement process.
• Daily server room monitoring to ensure all the equipment are running optimally.
• Keep an upto date inventory of IT items.
• Liaise with service providers to ensure achievement of service level agreements. 

Qualifications

• Bachelor’s Degree in Computer Science, Information Technology or Business and Information Technology.
• Other professional skills: Microsoft Certified Professional, A+, N+, CCNA or other recognized and current I.T certification.
• Proficient in Windows and Linux Operating Systems.
• Strong work ethics and attention to detail.

Behavioural Competencies

• Excellent communication skills, both written and verbal.
• Good interpersonal and relationship building skills.
• Strong client delivery focus.
• Adaptable, managing change and ambiguity with ease.
• Focus on quality and risk.
• Problem solving ability.
• Good customer service skills.
• Diligent and quick learner.