Infrastructure & Networks Operations Manager

Main Focus Areas Business Planning

• Plan and forecast section resource requirements in line with monthly and quarterly Technology Services performance targets.
• Guide and oversee the development, review, and approval of policies, processes, procedures, workflows, and operating manuals.
• Develop and manage weekly and monthly work schedules for direct reports.

ICT Infrastructure Management, Implementation & Monitoring

• Develop and implement action plans for ICT infrastructure initiatives.
• Evaluate the adequacy and performance of existing infrastructure and recommend improvements to the Head – Technology Operations & Networks.
• Deploy, monitor, and maintain infrastructure systems including ATMs, servers, printers, and related technologies.
• Design, implement, and oversee all Technology infrastructure and network systems.
• Develop and manage infrastructure maintenance and lifecycle plans.
• Manage Technology asset inventory and tracking.
• Establish and enforce internet access, usage, and security policies.
• Assist with planning and deployment of infrastructure security controls.
• Establish and manage Operational Level Agreements (OLAs) with internal departments and Service Level Agreements (SLAs) with service providers.
• Build and manage relationships with Technology infrastructure suppliers and service providers.
• Liaise with user departments and make recommendations on acquisition of user‑specific technology equipment.
• Provide strategic input on Technology Infrastructure and Networks to support departmental planning.

Information & Infrastructure Security

• Oversee the deployment, administration, and maintenance of security systems including intrusion detection systems, cryptography solutions, and anti‑virus software in liaison with Information Security.
• Recommend, schedule, and oversee execution of security enhancements, upgrades, reconfigurations, and acquisitions in collaboration with Technology Security & Governance.
• Research emerging security technologies, products, protocols, and standards to strengthen infrastructure security.
• Assist in developing and reviewing system security, administration, and user access policies aligned with industry best practices.

Financial Management & Control

• Consolidate CAPEX and sectional budgets for inclusion in the annual Technology Services Department budget.
• Monitor and manage budget performance, identifying and addressing variances on a monthly basis.
• Control departmental costs through effective monitoring of expenditure and resource utilisation.
• Receive, verify, and process Technology service bills (including telecommunications and internet services) and facilitate timely settlement.

Research & Development

• Research and recommend emerging infrastructure technologies aligned to organisational and business requirements.
• Approve implementation of new infrastructure technologies within delegated authority.

Compliance & Regulatory

• Ensure ICT infrastructure complies with external regulatory requirements (e.g. Central Bank, ISO standards).
• Ensure compliance with internal audit, risk, and governance frameworks.

Disaster Recovery & Business Continuity

• Develop, manage, and maintain disaster recovery infrastructure.
• Participate in business continuity planning, testing, and evaluation exercises.
• Contribute to disaster recovery strategy and plan formulation.

Staff Supervision & Leadership

• Lead, coach, and manage Technical and Support Services teams.
• Allocate, schedule, and monitor tasks and deliverables.
• Conduct performance appraisals and staff evaluations.
• Recommend appointments, promotions, and succession planning initiatives.
• Ensure staff adherence to organisational policies, procedures, and standards.

Safety, Health & Environment (SHE)

• Enforce NSSA and other statutory SHE requirements within ICT working and active equipment environments.
• Ensure compliance with SHE standards by all Technology equipment users.

Qualifications

• Degree in Information Systems, Computer Science or equivalent. Postgraduate qualification (e.g, MBA) will be an advantage.
• Relevant professional certifications such as CCNP, ITIL v4, Microsoft/Azure, VMware, and infrastructure security certifications are desirable. Security, cloud, and business continuity certifications will be considered an added advantage.

Must have skills

• Technology Operations Leadership: Ability to lead technical teams, manage service providers, and ensure high availability and performance of mission‑critical banking systems.
• Information Security & Regulatory Compliance: Strong understanding of infrastructure security controls and compliance with banking and regulatory standards (e.g. Central Bank, ISO).
• Enterprise Infrastructure & Network Management: Proven expertise in managing banking‑grade infrastructure, including data centres, servers, networks, ATMs, and digital channels.

Good to have skills

• Emerging Technologies & Digital Channels: Working knowledge of cloud services, infrastructure automation, and support for modern banking channels.
• Budgeting & Vendor Management: Exposure to CAPEX/OPEX planning, cost control, and management of SLAs with technology vendors and service providers.
• Disaster Recovery & Business Continuity Planning: Experience in designing, testing, and maintaining DR and BCP frameworks within a financial services environment.

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