The Role
We are looking for an Intermediate Billing Operations Engineer to join this growing infrastructure team. This is a hands-on technical role sitting at the heart of how the business bills its customers and manages its carrier relationships. You will own the billing systems — keeping them running, accurate, and optimised — while working closely with Finance, IT, and Product teams to make sure revenue flows correctly and nothing falls through the cracks.
If you are someone who gets satisfaction from finding billing discrepancies, solving complex system problems, and knowing that your work directly protects company revenue, this role is for you.
What You Will Be Doing
- Building and refining mediation rules and usage flows in the billing system
- Analysing call rating, margins, and customer charges to ensure accuracy
- Managing and optimising national and international carrier routes and costs
- Attending to month-end billing and resolving any issues that arise
- Investigating and resolving carrier disputes and irregularities
- Auditing new products and plans and implementing the correct rating
- Identifying and closing revenue leakage gaps
- Maintaining and optimising billing servers and databases
- Managing product catalogues, call charge rates, and prefix lists
- Leading or contributing to billing system migrations and integrations
- Developing reports, documentation, and process improvements
- Supporting internal and external stakeholders with queries and escalations
What We Are Looking For- 5 to 7 years of experience in a VoIP or telco billing role within a service provider environment
- 5 to 7 years of hands-on Linux/Unix experience
- 5 to 7 years working with SQL databases — you must be comfortable writing and troubleshooting queries
- Intermediate Python or Perl scripting skills
- Solid understanding of both fixed and variable billing models
- Experience with carrier management, reconciliation, and interconnect billing
- Experience integrating billing systems with accounting packages or middleware
- Strong analytical skills — you must be able to work through large amounts of data accurately and confidently
- Good communication skills — written and verbal — for internal and vendor engagement
- Highly organised, process-driven, and self-managed
Advantageous- Experience with billing system migrations
- Familiarity with BSS/OSS environments
- Revenue assurance background
- A relevant degree or diploma
Why This RoleThis is not a tick-box position — you will be joining a team where your technical expertise has a direct and visible impact on the business. Add to that a genuinely great office culture, a beautiful working environment, and the kind of daily perks that actually make a difference, and this is a strong opportunity for the right person.
To apply, please send your CV along with a brief overview of the billing systems and environments you have worked in.
