Inventory Support Officer – POS Terminals
Role Purpose
- The ISO Terminals is the dedicated custodian for all forms of POS terminals flowing through the repair pipeline.
- The role ensures end-to-end traceability, enforces custody controls, and maintains absolute logical–physical alignment within the Repair Centre's IMS subsystem, covering every stage from receipt of faulty units to dispatch of QA-cleared OK devices.
Key Responsibilities
Intake & Receipt Management:
- Receive faulty/returned terminals from state offices; verify against the recall waybill at serial-number level before accepting into the IMS.
- Log all received devices in the IMS with correct status within 24 hours of physical arrival.
- Identify and quarantine damaged or missing-serial devices; raise a Discrepancy Report immediately.
Repair Pipeline Tracking:
- Push faulty devices to technicians daily and update IMS status to 'In Repair' upon assignment.
- Monitor movement of each terminal through all repair stages: Assessment → In Repair → Awaiting QA → QA Cleared → Dispatch Holding.
- Enforce the 24–72-hour SLA from receipt-to-assignment and from QA clearance-to-dispatch readiness.
QA Integration & Status Management:
- Receive QA-approved terminals and update IMS status to 'QA Cleared – Awaiting Dispatch' within 4 hours.
- Flag devices that fail QA back to the repair queue or classify as 'Beyond Economic Repair BER' with a written justification report.
- Ensure all 'BER' devices are tagged and isolated in the scrap/disposal holding area.
Dispatch & Outbound Logistics:
- Generate the Dispatch List and Waybill for QA-cleared refurbished and OK devices; obtain approval from Repair Centre Manager and Cluster lead before release.
- Scan all devices at serial level during physical loading; update IMS to 'In Transit – Outbound'.
- Confirm receipt acknowledgment from the destination state SIO and close the dispatch transaction in IMS.
Inventory Counts & Reconciliation:
- Conduct daily physical counts of all terminals in the repair centre; reconcile against IMS records.
- Escalate any variance physical vs. logical to the Lead, Inventory Support within the same business day.
- Participate in monthly, quarterly, and annual wall-to-wall counts as directed by the Inventory & Warehouse Manager.
Compliance & Housekeeping:
- Maintain clearly labelled racks and segregated zones: Faulty, Under-Repair, Refurbished/OK, BER/Scrap.
- Enforce all provisions of the POS Inventory Control SOP within the repair centre.
- Uphold audit readiness, workplace safety, and environmental handling standards at all times.
Inventory Support Officer – Spare Parts
Role Purpose
- The ISO Spare Parts manages the complete lifecycle of all repair consumables — batteries, screens, cables, and accessories — within the repair centre.
- The role ensures that technicians have the right parts at the right time, waste is minimised, and all issues are fully documented and traceable.
Key Responsibilities
Spare Parts Receipt & Storage:
- Receive all incoming spare parts consignments; verify at batch/serial level against the accompanying delivery note before logging into IMS.
- Store spare parts in designated, labelled bins organised by part type and model compatibility.
- Ensure storage conditions protect electronic components from moisture, dust, and extreme temperature.
Issuance Control:
- Issue spare parts ONLY against an approved Job Card raised by a technician and validated by the Repair Centre Manager.
- Update IMS stock levels immediately upon every issuance; zero unrecorded movements.
- Manage parts returns from technicians unused or incorrect parts; update IMS accordingly.
Inventory Management & Reconciliation:
- Reconcile physical spare parts stock against IMS records on a weekly basis.
- Identify slow-moving, expired, or obsolete parts and flag to Lead, Inventory Support.
- Raise a formal replenishment request when stock falls to the defined reorder threshold.
Reporting & Documentation:
- Generate weekly spare parts consumption and stock-position reports for the Lead, Inventory Support.
- Maintain a complete issuance log linking each spare part to its Job Card and technician.
- Track Part-Failure data to support procurement and OEM quality feedback.
Compliance & Housekeeping:
- Maintain proper zoning, labelling, and cleanliness of the spare parts storage area at all times.
- Enforce segregation of duty: no self-authorised issuance.
- Support all scheduled and spot-check inventory counts.
Requirements
- Minimum of OND in a related discipline
- At least 2-year experience in inventory operations.
- Good computer skills. Must know the Microsoft Office Suite Excel, Word and PowerPoint
- Ability to work with limited supervision.
- Strong attention to detail and accuracy.
- Proficiency in inventory management systems and workflow applications.
- Experience handling large volumes of items
- Excellent organizational and record-keeping skills.
- Effective communication and stakeholder coordination.
- Ability to manage multiple tasks and meet deadlines.
