Job Description
TotalEnergies Mobility Services
International Ltd (TEMSI) is looking for a YEP Trainee for the IT
Administration Department. The YEP trainee with be under a contract of 1 year
with the Company with possibility or not to be employed
permanently after the traineeship.
SCOPE
The role of the IT Administration
Department is to provide technical support to users, on-site, in person by
phone, e-mail and remotely when required, and install, support, monitor,
maintain, repair, update, upgrade and manage ICT hardware, software, telephony
systems, networking equipment, firewalls, audio-visual, peripheral equipment
and cabling.
KEY RESPONSIBILITIES
·
Assisting with diagnosing and fixing
hardware/software issues under supervision.
·
Helping staff with login problems, printer
setups, and basic application use.
·
Observing server and network performance,
reporting irregularities to senior staff.
·
Assisting in applying antivirus updates,
learning about firewalls, and practicing safe IT policies.
·
Installing and configuring operating systems,
applications, and updates.
·
Recording troubleshooting steps, system changes,
and user requests for future reference.
SKILLS, QUALIFICATIONS
& EXPERIENCE
· Bachelor's degree in computer science,
information technology or certification, with strong networking and security
knowledge.
· Experience with IT systems, result oriented,
excellent oral and written communication skills.
· Knowledge of helpdesk software and
remote-control tools.
· Good knowledge of MS Windows, Active Directory,
Office 365 and cloud infrastructures system administration.
· Troubleshooting skills. knowledge of best
practices and system security.
· Ability to work in a team and maintain customer
satisfaction.
