Job Brief
As our IT department continues to grow, we are seeking an organised and proactive individual to manage administrative responsibilities and contribute to the team's efficient operation.
Responsibilities
- Document and prioritise IT issues submitted through the IT mailbox, assigning each request to the appropriate team member for investigation and resolution.
- Maintain audit files and documentation, ensuring all records are accurate, complete, and up to date.
- Organise and file all departmental documentation and correspondence in accordance with established procedures.
- Serve as the primary liaison between the IT department and third-party contractors, following up on logged issues and providing timely feedback to relevant stakeholders.
- Engage with department heads, branch managers and Online Sales customers to verify issue resolution, ensuring a high standard of service, and communicate outcomes to the IT Manager.
