IT Support Officer

Full Time 4 days ago Abuja, Abuja

Employment Information

  • Keep computer systems running smoothly and ensure users get the maximum benefit from them
  • Install and configure computer hardware, as well as software, such as operating systems e.g. Windows and other applications
  • Monitor and maintain computer systems and networks
  • Provide support in a face-to-face capacity, over the phone, or via remote desktop software, helping staff or clients set up systems or resolve issues
  • Troubleshoot system and network problems, diagnosing and solving faults
  • Replace parts as required, such as cables or motherboards
  • Follow diagrams and written instructions to repair a fault or set up a system
  • Support the roll-out of new applications, which may include training the relevant people on how to use them
  • Set up new user accounts and profiles, and deal with any password issues
  • Respond within agreed time limits to call-outs
  • Work continuously on a task until completion, or refer to third parties, if appropriate
  • Prioritise and manage many open cases at one time
  • Rapidly establish a good working relationship with customers and professionals, such as software developers
  • Test and evaluate new technology
  • Conduct electrical safety checks on computer equipment.
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