Position
Summary
As an IT Support Specialist, you will ensure the availability,
reliability, and performance of workstations and digital tools:
- User Support: Provide Level 1 and Level 2 technical support
(on-site or remote), diagnose and resolve hardware, software, and network
incidents.
- Installation and
Maintenance: Configure, deploy,
and update IT equipment (workstations, peripherals), as well as business
applications and operating systems.
- Asset Management: Maintain an accurate inventory of IT assets,
manage hardware allocation and movements, and ensure full traceability.
- Network and Telephony
Support: Assist in the
configuration of network infrastructure (Wi-Fi, cabling, routers) and
provide first-level support for IP telephony systems.
- IT Security: Apply security policies, raise user awareness
of cybersecurity best practices, and perform data backup and restoration
operations.
- Development and
Projects: Participate in web
design and deployment projects (websites and APIs), maintain and enhance
existing applications, and contribute to migration and virtualization
projects.
- Reporting and
Documentation: Create technical
procedures and user guides while ensuring accurate tracking and follow-up
of support tickets.
Profile: IT professional with a specialization in Web
Technologies (minimum of 2 years of successful experience in a similar role). A
strong understanding of web development best practices and software development
is expected. Beyond technical expertise, we are looking for an individual who
is motivated to contribute to a dynamic and fast-growing organization. You
possess excellent analytical skills, strong organizational abilities, and full
professional proficiency in French (spoken and written).
Desired Skills:
- Strong knowledge of
Microsoft Active Directory (AD) and Azure Active Directory (Azure AD)
(mandatory).
- Good knowledge of
Office 365 administration, including SharePoint.
- Strong knowledge of
Microsoft Windows and Microsoft Windows Server environments.
- Systems: Windows, Linux, Docker.
- Programming Languages: PHP (OOP), JavaScript (Node.js).
- Framework: Symfony v4+.
- Databases: SQL (MySQL & Oracle).
- Proven troubleshooting
and incident resolution skills.
How to
Apply
Interested candidates
are invited to submit their CV and cover letter through MyJob.mu. Only
shortlisted candidates will be contacted.
