Summary
Position: IT Support Technician
Level: Intermediate Level
Position Type: Contract Position - 12 Months
Location: Sandton, Johannesburg, South Africa
Start Date: Start Immediately
Salary: R 13500 - R15000 per month
Role Description:
A great opportunity to add to any CV. The aim of this role is to help speed up IT equipment refurbishment to clients, by configuring laptop and desktop machines. The IT Support Technician will be required to provide first-level IT equipment support, diagnose faults on machines, re-configure and re-image (load any software necessary for user to start working) as well as decommissioning of old machines, fixing those machines where possible and redeploying to clients. The incumbent must have excellent knowledge of technology equipment as well as:
- an understanding of generic company systems and processes
- good knowledge of LAN/ WAN networks
- internet services
- email services
- security management
- laptops and desktop equipment
- installing and configuring computer hardware, software, systems, networks, printers, and scanners
- diagnostic and troubleshooting for hardware and software faults
- root cause analysis and identify common trends with issues
- strong communication skills, both written and verbal
- current best practices for technology systems, equipment, software, and security
- handle confidential information well and work independently and with a team
- problem-solving skills and the ability to prioritise work efficiently
- highly focused on weekly Project Targets and Deliverables
The applicant will be required to coordinate successfully all equipment related activities, all support related activities, prioritising impactful tasks over others while following up with service providers concerning deliverables. They will be required to be in excellent health, be physically capable to move heavy equipment around many floors, work in a dynamic corporate team, where professionalism, efficiency and effectiveness is highly important. The environment is fast paced, constantly administering and deploying technology related changes. They must not be afraid to take on new responsibilities or challenges, be able to work overtime on short notice where required and be fully committed to do so when asked, work well in a team environment to contribute to overall company objectives
The applicant will be required to coordinate successfully all equipment related activities, all support related activities, prioritising impactful tasks over others while following up with service providers concerning deliverables. They will be required to be in excellent health, be physically capable and able to move heavy equipment around many office floors, work in a dynamic corporate team, where professionalism, efficiency and effectiveness is highly important. Schedule roll-outs with clients/users effiently and meet daily and weekly tragets. The environment is fast paced, constantly administering and deploying technology related changes. They must not be afraid to take on new responsibilities or challenges, be able to work overtime on short notice where required and be fully committed to do so when asked, work well in a team environment to contribute to overall company objectives
There are three main areas where the applicant will be working:
- Laptops
- Desktops
- Network environment
- End-User environment
