IT Support Technician

Job Description

• We are seeking a highly skilled  IT Support Technician to provide technical assistance and support for hardware, software, and network related issues across the organization.
• The ideal candidate will be responsible for troubleshooting IT problems, maintaining systems, and ensuring smooth day to day operations for end users.
• This role requires expertise in Microsoft Azure, cloud infrastructure, and IT security best practices.

What you will do

• Provide first-line technical support to employees by diagnosing and resolving hardware, software, and network-related issues.
• Install, configure, and maintain computers, printers, mobile devices, and other IT equipment to ensure optimal performance.
• Monitor and maintain IT infrastructure, including servers, networks, and security systems, with a focus on Microsoft Azure cloud services.
• Manage Azure Active Directory Azure AD for user account provisioning, access controls, and security policies.
• Assist with user account management, including password resets, access requests, and system configurations.
• Respond to IT service requests and incidents in a timely manner, ensuring minimal disruption to operations.
• Perform system updates, patches, and software installations to maintain security and efficiency.
• Assist in IT asset inventory management, tracking and documenting IT equipment and licenses.
• Support remote employees by troubleshooting VPN, cloud-based systems, and remote desktop environments.
• Collaborate with the IT team on projects, upgrades, and implementation of new technologies, particularly Azure-based solutions.
• Implement Azure security best practices, including role-based access control RBAC, identity protection, and endpoint security.
• Provide user training and guidance on IT best practices, cloud-based collaboration tools, and security protocols.

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, or a related field or equivalent work experience.
• 3 years minimum of experience in IT support, helpdesk, or technical support roles.
• Proficiency in troubleshooting Windows, macOS, and Linux operating systems.
• Hands-on experience with Microsoft Azure administration, including Azure AD, virtual machines, and cloud security.
• Strong knowledge of Active Directory, Office 365, networking protocols, and cloud-based services.
• Familiarity with ticketing systems and IT service management frameworks e.g., ITIL.
• Knowledge of cybersecurity best practices, firewalls, and endpoint security.
• Ability to work independently and collaboratively in a fast-paced environment.
• Strong problem-solving skills, customer service orientation, and excellent communication abilities.

Benefits

• A fast-paced, collaborative, and purpose-driven team environment that empowers you to thrive and grow.
• Opportunities to shape the voice of a global tech brand while working alongside innovative leaders.
• Professional development and leadership support to sharpen your expertise.
• Competitive compensation and a full suite of benefits, including health and wellness programs, and generous paid time off vacation days, holidays, and birthday leave.
• A culture that values transparency, creativity, and continuous learning.