Skills required
- Professional certification such as CompTIA A+ and N+, MCP or any other certification in computer repairs & maintenance.
- Proven experience in installation and support of computers and peripherals.
- Certificate / Diploma in IT would be an advantage.
- Ability to prioritize incident tickets based on business impact and/or urgency.
- Good team player.
- Excellent communication.
Duties
- Provide desktops, laptops & other hardware support.
- To install, upgrade, configure, and troubleshoot desktop operating systems.
- To install, upgrade, configure and troubleshoot desktop applications & system utilities.
- Provide L1 end-user support on printer installation, shared drive mapping, configure MS Outlook and network connectivity checks.
- Basic network support & troubleshooting.
- Perform IT asset inventory.
- Update and close all Infra related incidents logged as per priority SLA.
- Ensure faulty desktops/laptops are timely sent to & collected from 3rd Party Supplier and regular follow ups.
If you are agile and have a pioneering mindset, join a winning team so that we can evolve together.
