RESPONSIBILITIES
- Provide day-to-day on-site IT support to hotel staff and management.
- Perform daily departmental IT check-ins and proactive system monitoring.
- Troubleshoot and resolve hardware, software, networking, and connectivity issues.
- Escalate and coordinate with third-party vendors where required.
- Track, manage, and follow up on support incidents until resolution.
- Maintain accurate documentation and ticket updates via the helpdesk system.
- Assist with IT infrastructure improvements and special projects.
- Report daily to hotel management and the company account manager.
- Work closely with the company’s remote support team for escalations and backup support.
- Provide support to various hotel departments and restaurant locations situated across the property.
- Setup and support AV and conferencing equipment for meetings, conferences, and events hosted at the hotel.
- Be available during conference startup periods to ensure all conferencing and presentation systems are functioning correctly.
- Perform first-line troubleshooting and fault identification on hotel audio and AV systems when failures occur.
REQUIREMENTS- Valid South African Driver’s License with own reliable transport required.
- Essential Skills & Experience
- One or more of the following would be beneficial: A+ and/or N+ and/or MCSE / MCITP and/or Microsoft 365 Certifications.
- 3–5+ years’ experience in an IT support or systems support role
- Strong desktop and end-user support experience
- Microsoft Windows desktop installation, support, and troubleshooting
- Office 365 setup, administration, Azure AD, and MFA configuration
- Good understanding of Microsoft products and services
- Windows Server experience (2008/2012/2016/2019)
- Networking knowledge including:
- TCP / IP
- DNS
- DHCP
- VLANs
- WLAN / WAN / LAN environments
- Wireless networking configuration and troubleshooting
- Network cabling and infrastructure support
- Experience with Ubiquiti products will be advantageous
- Helpdesk and ticketing system experience
- Strong troubleshooting and problem-solving ability
- Advantageous Experience
- Microsoft Exchange Server 2013/2016 and/or Exchange Online administration and support
- Strong Microsoft 365 administration experience, including:
- User onboarding and offboarding
- Microsoft 365 user and license management
- Azure AD / Entra ID administration
- Group and permissions management
- MFA configuration and support
- Performing day-to-day administrative tasks within the Microsoft 365 tenant
- Hospitality industry IT support experience
- Exposure to hotel property management and point-of-sale systems, including:
- Experience supporting users in fast-paced, customer-facing environments
- Familiarity with hospitality networking environments, guest Wi-Fi infrastructure, and shared business systems
- Previous experience working with third-party hospitality software vendors and service providers
- Basic AV, conferencing, and audio system support experience within a hospitality or conference environment
- Additional Notes
- This is a client-facing role within a professional hospitality environment. Candidates should be dependable, technically capable, well presented, and comfortable interacting directly with hotel guests, management, staff, and third-party vendors.
- The successful candidate will form part of a larger support team and will receive backup and escalation assistance from other technicians employed by the company. A ticketing system will be used to manage support requests, tasks, reporting, and performance measurement.
To apply, please send your CV to
natasha@personastaff.co.za Please note that only shortlisted candidates will be contacted. Should you not receive feedback within 48 hours, please accept your application as unsuccessful.
Persona Staff Pty (Ltd) is POPIA (Protection of Personal Information Act, 2013) compliant, all personal information is protected according to legislation. Applying for any of our available vacancies, you give Persona Staff consent to process your Personal Information for Recruitment Purposes, according to the POPI ACT, 2013. If you have any concerns regarding your Personal Information and our compliance towards the legislation, you are welcome to request out POPI Act Policy.
