What you'll be doing:
-Moderate all customer reviews and respond to email queries in Italian and English
-Meets or exceeds quality and productivity goals assigned
-Demonstrates clear and polite written and oral communication
-Demonstrates appropriate sense of urgency for reviews moderation and email response and service levels
-Demonstrates knowledge and use of departmental resources, policies, and procedures
-Uses customer service tools in order to provide an accurate response and an exceptional customer experience
Minimum Requirements:
-Grade 12 or NQF Level 4
-Strong command of the English and Italian language
-Previous customer service experience
Salary:
-Total: R20 000 (CTC) neg
Benefits:
-Core Benefits: After 2 years (provident fund, group life, funeral etc.)
Location:
-Salt river, CT
Start date:
-ASAP
To apply please send your updated resume to info@jai.co.za
