This customer-facing role forms part of a busy Managed Services environment and is ideal for a motivated technical support professional looking to grow their career in IT infrastructure and support. The successful candidate will be involved in daily ticket management, Microsoft 365 support, workstation troubleshooting, and structured escalation processes.
Key Responsibilities:
Minimum Requirements:
- 1–2 years’ IT support or service desk experience
- MSP experience strongly advantageous
- Strong customer service and communication skills
- Comfortable working in a ticket-based, SLA-driven environment
- Matric / Grade 12
- Microsoft 365 support experience
- Valid South African driver’s licence and own reliable vehicle
Advantageous Certifications:
- Microsoft 365 Fundamentals (MS-900)
- Microsoft 365 Endpoint Administrator (MD-102)
- CompTIA A+ and/or Network+
Apply: recruiter@sandicrowther.co.za
