Outbound Customer Service Agent

Full Time 2 months ago Amanzimtoti, South Africa

Employment Information

Key Responsibilities:
  • Maintain and update shipment schedules
  • Manage and monitor bookings with shipping lines
  • Process bookings and issue confirmations to customers
  • Follow up on quotations
  • Clear internal Sentry (latency) reports
  • Conduct strategic container planning
  • Handle hazardous cargo applications and documentation
  • Issue transport and packing instructions to warehouse and transporters
  • Send empty depot releases to shipping lines prior to container collection
  • Ensure receipt of all required shipping documentation (shipping instructions, bill of entry, commercial invoice, packing list, fumigation certificate)
  • Process shipping line instructions
  • Prepare trade documents 
  • Invoice customers and process creditor invoices
  • Submit RCG to SARS
  • Print, stamp, and release bills for customer collection
  • Process cargo dues and acquittals with shipping lines
  • Cost, close, and post shipment files
  • Issue telex releases in line with SOP
  • Assist with training of staff members
Requirements:
  • Matric (Grade 12)
  • Relevant tertiary qualification (advantageous)
  • Computer literate (Microsoft Office)
  • Proven experience in shipping / logistics environment
  • Strong attention to detail and accuracy
  • Excellent time management and organisational skills
  • Ability to work under pressure in a fast-paced environment
  • Strong initiative and sense of urgency
Apply: recruiter3@sandicrowther.co.za
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