Passenger Vehicle Autobody Service Advisor - Gauteng, Northern Suburbs

Responsibilities:

• Manage the complete customer service journey within the workshop and repairs department
• Liaise with customers regarding repairs, quotations, parts availability, and progress updates
• Follow up on current and future repair orders, parts requirements, and workshop scheduling
• Build strong customer relationships by delivering a professional and positive service experience
• Identify upselling opportunities for additional repairs, labour, and parts sales
• Handle customer concerns, complaints, and queries efficiently and professionally
• Provide customers with alternative repair solutions and pricing options where applicable
• Coordinate with workshop foremen and technicians to optimise workshop capacity and scheduling
• Utilise various communication channels including telephone, email, bookings, and face-to-face interactions
• Conduct post-service follow-ups to ensure customer satisfaction and encourage repeat business
• Maintain accurate workshop and customer records and perform all related administrative duties
• Support the dealership’s service image and customer retention initiatives

• 2–3 years’ proven experience as a Service Advisor within an automotive dealership or preferably autobody environment
• Strong knowledge of vehicle repair procedures, automotive parts, and workshop terminology
• Punctual
• Excellent communication and customer service skills
• Ability to multitask and perform effectively in a busy, deadline-driven environment (calls, handovers, deliveries)
• Experience working on TMS and/or Audatex systems advantageous, as well as (AudaWatch, Outsurance portal, Discover Portal or any other relevant systems/platforms used in the costing/claims environment)
• Additional customer service or technical training beneficial
• Automotive industry experience is essential
• Professional, mature, and customer-focused approach