Location: Western Cape
 
Position Overview

• A picturesque lodge situated in the Western Cape seeks a professional, organised, and customer-focused Reservationist/Admin Coordinator to join the team. The successful candidate will be responsible for managing reservations, guest communication, administrative coordination, and supporting the smooth day-to-day operation of the lodge.
• This role requires an individual who is detail-oriented, capable of multitasking in a fast-paced hospitality environment, and committed to delivering exceptional guest service. Due to the location of staff accommodation outside the lodge premises, applicants must possess reliable personal transportation and a valid driver’s license.

• Manage all lodge reservations, bookings, amendments, and cancellations.
• Respond professionally and timeously to guest enquiries via email and telephone.
• Coordinate guest check-ins and check-outs.
• Prepare reservation confirmations, invoices, and guest correspondence.
• Maintain accurate booking records and occupancy schedules.
• Liaise with travel agents, tour operators, and online booking platforms.
• Ensure all guest requests and special arrangements are communicated to relevant departments.

• Perform daily administrative and office coordination duties.
• Maintain filing systems, reports, and operational documentation.
• Assist with stock control records, supplier coordination, and purchase requests.
• Support management with reporting, scheduling, and operational planning.
• Process payments, reconciliations, and general administrative tasks where required.
• Ensure compliance with lodge procedures and hospitality standards.

• Deliver a welcoming and professional guest experience.
• Address guest queries and complaints efficiently and professionally.
• Assist in ensuring smooth communication between housekeeping, maintenance, kitchen, and management teams.
• Promote lodge services and local tourism experiences where applicable.

• Grade 12 / Matric qualification.
• Previous experience in hospitality reservations, front office, administration, or lodge coordination.
• Strong computer literacy, including Microsoft Office and reservation systems.
• Excellent verbal and written communication skills.
• Strong organisational and time management abilities.
• Ability to work flexible hours, including weekends and public holidays when required.
• Valid driver’s license and own reliable transport are essential.