This is a premier safari portfolio, managing high-end lodges and offering luxury wildlife experiences. Their head office, based in Pretoria, oversees reservations, operations, and guest services across all properties.
Candidate Requirements:
- Matric plus relevant Tourism qualification
- Any diploma or degree qualification will be advantageous
- Experience on PANStrat Admin System will be advantageous
- 2-4 yrs experience in a similar role in hospitality industry.
- Business administration experience
- Able to work under pressure
- Good judgement
- Self-managed
- Energetic and driven
- Result orientated
- Innovative
- Creative
- In-depth knowledge of business and customer needs in Tourism industry (rates, activities, lodge operational procedures etc.)
- Able to work independently as well as within a group
- Efficient Computer skills
- Able to travel when required
Candidate Responsibilities:
- Creating and achieving a desired service level to both customers and lodge operations
- Maximizing occupancies by filling empty room gaps
- Liaising with and preparation for guests to enhance their experience
- Accurately managing bookings from initial enquiry to booking confirmation and payment
- Receive and give feedback on telephonic, electronic and written enquiries
- Professional and presentable at all times
- Be courteous at all times, even if the client appears to be in the wrong.
- Regular communication with clients regarding reservation
- Timeous follow-ups on all reservations
- Management of deposit payments and outstanding payments according to time schedule
- Assist with all properties in portfolio
- Taking of calls
- E-mail
Package:
- Pension fund and dreaded disease cover
- Work cycle – Mon-Fri as well as standby on some weekends & public holidays
- Remote work from home or other locations NOT an option
This is a live-out position
