Reservations Manager
Luxury Hospitality Group | Cape Town CBD
A fast-growing luxury hospitality group is seeking an exceptional Reservations Manager to lead and elevate its reservations function across a portfolio of premium hospitality and short-term accommodation properties.
This opportunity is suited to a highly polished, detail-driven hospitality professional who thrives in a high-performance environment where guest experience, precision, communication, and service standards are non-negotiable.
The environment is ambitious, fast-paced, and growth-focused, with leadership committed to building one of the leading luxury hospitality groups in the market.
The Opportunity
The Reservations Manager will play a critical role in driving guest satisfaction, maximising occupancy and revenue opportunities, and ensuring seamless reservation experiences from first enquiry through to arrival.
This role requires someone with strong emotional intelligence, exceptional communication skills, and the ability to maintain composure and professionalism under pressure.
The successful candidate will be expected to uphold premium hospitality standards while managing a high-volume, detail-sensitive reservations environment.
Key Responsibilities
- Manage the full reservations function across multiple luxury hospitality and short-term accommodation properties
- Oversee reservation enquiries, confirmations, amendments, cancellations, and guest communication
- Ensure exceptional guest experience and service delivery at every touchpoint
- Maximise occupancy levels and revenue opportunities through strategic booking management
- Build strong relationships with guests, travel partners, agents, and internal teams
- Maintain absolute accuracy across booking systems, guest profiles, rates, and reporting
- Coordinate closely with operations, housekeeping, and front-of-house teams to ensure seamless guest experiences
- Handle VIP guests, special requests, and escalated matters with professionalism and discretion
- Monitor reservation trends, booking patterns, and operational performance
- Assist with process improvements, system efficiencies, and scaling operational standards as the business grows
- Support and mentor reservations staff where applicable
Requirements
Requirements
- Proven experience within a luxury hospitality, boutique hotel, premium guest house, or high-end short-term accommodation environment
- Strong reservations and guest relations experience
- Exceptionally well spoken with outstanding written and verbal communication skills
- High emotional intelligence and professional maturity
- Meticulous attention to detail
- Strong organisational and administrative ability
- Calm, solutions-driven approach under pressure
- Commercially aware with an understanding of occupancy and revenue management principles
- Highly presentable and professional
- Ability to operate within a high-standard, performance-driven environment
- Strong systems ability and confidence working across hospitality booking platforms
- Passion for luxury hospitality and delivering world-class guest experiences
Personality Fit
The ideal individual is:
- Naturally polished and professional
- Warm, engaging, and guest-centric
- Highly accountable and reliable
- Proactive and solutions-oriented
- Driven by excellence and high standards
- Comfortable working within a growing and evolving business
- Someone who takes pride in creating exceptional experiences and operational precision
Benefits
Why Join This Opportunity?
Be Part of an Exciting Growth Journey
- Join a rapidly expanding luxury hospitality group with significant long-term ambitions
- Exposure to a business actively scaling its premium hospitality footprint
- Opportunity to grow alongside a business focused on excellence and expansion
Work Within a Premium Hospitality Environment
- Operate within a luxury hospitality setting where guest experience and service standards are paramount
- Be surrounded by professionals who value attention to detail, presentation, and excellence
- Gain exposure to high-end hospitality operations and premium clientele
Learn From Strong, Visionary Leadership
- Work closely with ambitious and highly experienced leadership
- Exposure to leaders who value operational excellence, culture, and high performance
- Opportunity to develop professionally within a demanding but rewarding environment
Strong Career Growth Potential
- High-performing individuals will have the opportunity to grow with the business
- Exposure to a dynamic, fast-paced environment where initiative and performance are recognised
- Opportunity to take ownership and contribute meaningfully as the group expands
Join a Culture Focused on Excellence
- Be part of a team that values professionalism, emotional intelligence, and high standards
- Work within a people-focused culture that values strong communication and accountability
- Thrive in an environment where quality, teamwork, and guest experience truly matter
