We are reinforcing our Retail & Digital Banking Department with the recruitment of a Retail Relationship Manager in Sfax (Chargés d'Affaires Particuliers).
The Retail Relationship Manager is responsible for managing and developing a portfolio of of individual and professional customers and prospects with a permanent concern for quality of service, profitability and risk management.
I Principal Responsibilities, Accountabilities and Deliverables of Role:
1 Business missions
• Establish a diagnosis of its portfolio and draw up an annual plan of commercial actions.
• Ensure the achievement of their individual business objectives.
• Manage a portfolio of individual and professional customers (about 800 clients).
• Enhance and develop equipment to its customers in banking products and services.
• Make profitable relationship through the tariff approach and increase the share of entrusted flux.
• Use regularly the sponsorship method to acquire new customers.
• Perform regularly visits to customers, through exploration in order to develop their portfolio.
• Ensure the development of dual relationships with professional clients, incorporating professional need and private need.
• Provide customers with quality service and follow with thorough answers to their claims.
• Monitor monthly frozen debtor accounts and creditor dormant accounts, and save the actions established in a dedicated file.
2 Risk missions
• Comply with the rules for granting loans before any transmission of files for the approval of the credit department.
• Ensure the annual renewal of the operating credit related to professionals.
• Follow portfolio’s outstanding payment, and ensure the recovery of NPLs in the soft phase of collection in a working relationship with the recovery unit.
• Strictly apply internal procedures of the Bank for all operations and business realized in the branch.
• Inform the hierarchy of any anomaly or failure detected during checks.
3 Administrative missions
• Ensure obtaining and preservation of all documents related to the opening of customer accounts and sale of products and services related to their portfolio.
• Ensure the processing creation of bank cards.
• Ensure the treatment of term deposit and FLORALIS transactions.
• Ensure the updating and ranking of documents related to clients of their portfolio.
• Ensure the reliability of entered data and its update in the CBS and in the other applications, related to clients of their portfolio.
• Ensure the transmission of documents related to business to the internal control.
• Ensure the replacement of the CSO if and when needed.
II Job Requirements:1 Knowledge
Perfect knowledge of bank’s products and services.
Familiarity with the banking secto
r2 Education
BAC + 3 and more
Bachelor’s degree in Finance, Economics, Business Administration or similar.
3 Experience
Minimum 2 years of business activity in a bank in a similar position.
4 Personal Attributes
- Organization.
- Communication.
- Business sense.
- Sense of risk.
