Key Responsibilities

Internal Sales & Customer Service

• Liaise directly with customers, sales teams, and supply chain departments via email and telephone to ensure accurate and timeous order fulfilment.
• Receive, process, and distribute customer orders.
• Handle customer queries and provide ongoing feedback regarding order status.
• Manage incoming supplier and customer calls professionally.
• Identify back orders or stock shortages and communicate updates to customers and sales teams.
• Follow up on outstanding orders and ensure delivery requirements are met within agreed timelines.
• Process proforma invoices and urgent quotations within specified turnaround times.
• Process and manage FOL (Free on Loan) orders and related agreements.
• Maintain regular communication with the sales team regarding logistics and operational matters.
• Record and resolve customer complaints effectively.
• Maintain delivery note registers for manual orders.

Administration

• Manage all administration relating to incoming and dispatched orders.
• Ensure all administrative systems and processes are maintained efficiently.
• Ensure correct documentation is used for issuing and returning FOL equipment.
• Assist with stocktakes where required.
• Manage the Service Technician calendar and related administration.

Minimum Requirements

• Grade 12 / Matric (Mathematics advantageous).
• Minimum 2 years’ warehouse-related experience.
• Minimum 2 years’ experience in a sales support or sales administration role, preferably within the chemical industry.
• Chemical industry experience will be advantageous.

Computer Literacy

• Microsoft Office Suite (Excel, Word, Outlook, MS Teams).
• Syspro experience is essential.

Personal Attributes

• Excellent verbal and written communication skills in English.
• Professional, confident, and articulate communication style.
• Strong customer service orientation.
• Ability to work independently and within a team environment.
• Highly organized with strong multitasking abilities.
• Strong attention to detail and accuracy.
• Honest, reliable, and self-motivated.
• Ability to work flexible hours when required.

To Apply