• Develop innovative ideas and initiatives aimed at enhancing the visibility of the venues and attracting new customers.
• Actively promote the company’s activities and event offerings to achieve targeted revenue objectives.
• Ensure timely handling of all enquiries, conduct necessary follow-ups, and coordinate site visits with prospective clients to secure bookings.
• Ensure timely handling of all group enquiries and conduct the necessary follow-ups to facilitate bookings and client satisfaction.
• Prepare and submit quotations in accordance with established guidelines and procedures.
• Conduct negotiations with clients in a professional and constructive manner.
• Coordinate and manage all events across the three venues of Réserve de Yémen, ensuring their successful planning and execution.
• Actively promote the company’s activities and events to achieve targeted revenue objectives.
• Prepare and submit quotations in accordance with established guidelines and procedures.
• Enhance the organisation’s visibility by delivering personalised, attentive, and high-quality service to all customers, ensuring client satisfaction and loyalty.
• Attend daily event briefings and provide accurate updates on bookings, enquiries, and ongoing event activities.
• Ensure timely follow-up with prospective and existing clients to support bookings and maintain customer relationships.
• Assist the Communication Department in promoting Réserve de Yémen’s activities, events, and advertisements to enhance visibility and attract customers.
• Provide administrative support for event operations, including the preparation and follow-up of relevant documentation, permits, and licences related to event concepts.
• Participate in sales meetings and contribute insights on sales activities, customer enquiries, and market opportunities.
• Contribute to special projects and carry out additional duties as assigned by the Sales & Events Manager.
• Acknowledge client enquiries and communications promptly, ensuring timely responses and effective follow-up.
• Maintain up-to-date knowledge of operational procedures, services, and any changes to provide accurate information and advice to clients.
• Coordinate and assist with site inspections with clients prior to events to ensure a clear understanding of their requirements and expectations.
• Liaise closely with operational teams to coordinate event arrangements and ensure the smooth preparation and execution of events.
• Provide regular updates on confirmed, pending, and upcoming bookings to ensure effective communication and planning.
• Coordinate with the team to ensure smooth organisation and operations on event days.
• Attend to all client requests and ensure a welcoming experience for guests.
• Manage on-site issues during events to guarantee smooth operations and consistently excellent customer service.
• Oversee corporate events, including lunches, dinners, team-building activities, and other related functions.
• Perform any other related duties as required by the employer.
• Ensure that the team is adequately trained and equipped with the tools and resources needed to perform their duties effectively.
• Coordinate staff activities by managing work assignments and schedules efficiently, as and when required.
• Promote a safe and healthy working environment for all employees.
• Comply with company Health & Safety policies, procedures, and OHS legislation.
• Support the implementation of Health & Safety measures relevant to daily operations and the work environment.
• Report hazards, accidents, and incidents to the Health & Safety Department and assist with investigations when required.
Minimum education & experience requirements
• Diploma in Sales & Marketing, Hospitality Management, Events Management or or any other related field.
• A minimum of two (2) years' relevant experience in event management.
Required skills
• Excellent written, verbal, and communication skills.
• Strong customer service orientation, with the ability to maintain positive relationships with internal and external stakeholders.
• Strong organisational, planning, and administrative skills.
• Ability to coordinate, host, and assist in the management of events.
• Proactive, detail-oriented, and capable of working independently as well as collaboratively within a team.
• Dynamic, outgoing, and personable with a professional approach.
• Flexible and willing to work irregular hours as required by the employer.
• Holder of a valid driving license.
Minimum education requirements
