MINIMUM REQUIREMENTS:
- Education: Grade 12 is required, with a bachelor’s degree in Business, Marketing, or similar
- Proficient in MS Office (Excel, Word, Powerpoint) and CRM software
- Experience: A minimum of 1–5 years in direct sales, B2B, or corporate sales, with a proven track record of achieving targets.
- Valid Driver's license / Own transport
COMPETENCIES & ATTRIBUTES:
- Customer-Focused: Strong ability to assess client needs and maintain relationships.
- Sales Drive: Self-motivated, target-driven, and comfortable with cold calling.
- Problem-Solving: Ability to handle objections and resolve client issues.
- Resilience: Ability to work under pressure and handle rejection.
DUTIES & RESPONSIBILITIES:
1. Customer Engagement & Transactions- Provide a professional, confidential and welcoming environment where customers can discuss and conduct transactions relating to Krugerrands, jewellery, diamonds and other precious metals.
- Assist customers with buying, selling, valuations, and enquiries in a knowledgeable, ethical and compliant manner.
- Ensure full compliance with FICA requirements and internal verification processes during all transactions.
- Uphold the Company’s credibility and reputation during every customer interaction.
2. Relationship Management- Maintain strong, positive relationships with customers and suppliers.
- Promote trust, transparency and professionalism in all business dealings.
- Support customer retention through excellent service and follow‑up communication where required.
3. Administrative Duties- Document and share knowledge gained whilst working at the company
- Familiarise yourself with all administrative processes relevant to sales, purchases, valuations and compliance.
- Ensure all transaction documents, valuations and records are completed accurately and filed securely, in line with POPIA standards.
- Assist with any administrative duties related to sales operations, reporting or stock control as required by management.
4. Knowledge, Training & Professional Development- Attend all training provided by the Employer, including training related to precious metal valuation, diamonds, Krugerrands, customer service, security and compliance.
- Share acquired knowledge with colleagues and cross-functional teams when instructed.
- Continuously develop and update knowledge relevant to the precious metals and jewellery markets.
5. Operational Duties- Follow all operational, cash-handling, security and customer-interaction procedures.
- Handle precious metals, diamonds and jewellery with the highest level of care and accuracy.
- Ensure all sales areas remain clean, organised and compliant with security protocols.
6. Additional Duties- Perform any additional reasonable duties allocated by Management that fall within operational needs or the Employee’s skills.
- Support marketing, promotional or customer‑focused initiatives when requested.
