The Sales Host/Hostess is responsible for promoting and selling the Company’s products and services directly to customers, ensuring accurate processing of bookings and providing excellent customer service.
The role requires a proactive, customer-focused approach to support revenue generation, enhance customer experience, and ensure smooth execution of sales transactions.
Guest Engagement & Sales
• Welcome and engage with guests in a professional and approachable manner.
• Actively promote and sell products, services, or packages to visitors.
• Provide accurate information regarding offerings, pricing, and promotions.
• Identify sales opportunities and upsell where appropriate.
Customer Experience
• Ensure a positive and memorable experience for guests through effective communication.
• Assist guests with inquiries and guide them through available options.
• Handle guest concerns or objections professionally and escalate where necessary.
Sales Operations
• Support sales processes including order taking, booking, or service coordination.
• Assist in achieving individual and team sales targets where applicable.
• Maintain awareness of daily promotions, packages, and operational offerings.
Coordination & Support
• Liaise with operations, reservations, and service teams to ensure smooth execution of sales.
• Communicate guest requirements and service details accurately.
• Support front office or reception functions where required.
Display & Presentation
• Ensure sales areas, counters, or displays are clean, organised, and presentable.
• Maintain professional grooming and presentation at all times.
Cash Handling (where applicable)
• Assist in handling payments, billing, or transaction processes when required.
• Ensure accuracy and accountability in all transactions handled.
