About the job
- Responsible for executing sales and marketing activities in line with Vatebra’s business development guidelines to continually achieve growth in client base and revenues.
- Mandatory Experience selling software products and Must reside in Lagos
Strategic Responsibilities
- Develop a portfolio growth strategy focused both on financial growth for the company and satisfaction for the customers
- Develop and maintain long term customer relationships and cultivate new client relationships
- Shape and win new business through focus on customer value and the competitive environment
- Develop and implement customer management / communication plans
- Establish an understanding of customer decision drivers, strategies, objectives and buying habits
- Maintain intelligence on market conditions, costing, and trends through industry relationships, research, and active engagement in industry activities
- Create strategies to attracting potential customers and maintain productive relationships with them
- Contributes to and prepare periodic marketing plans and reports to Chief Marketing Officer in line with departmental sales target to achieve set goals
Operational Responsibilities
- Lead the client proposal process including, proposal development, commercial and contractual terms, proposal presentations and contract negotiations
- Execute marketing strategies to meet and exceed the set revenue targets
- Initiate and execute marketing activities to prospective clients, following up on leads and converting to sales
- Deliver presentation and demos to prospective clients in line with growth objectives in order to create product awareness and convert to sales
- Manage effectively client relationship by attending clients’ meetings, serving as an interface between clients and the technical team and ensuring that approved Service Level Agreements are adequately met.
- Assist in the execution of marketing campaigns, events, digital marketing, and PR.
- Provide first line support to clients based on the terms of contracts to achieve prompt resolution of customer complaints.
- Keep accurate and up-to-date records of customers in line with company requirements to ensure accurate database of clients in the portfolio.
- Ensure that Service Level Agreements are prepared in collaboration with the development team in line with business requirements; and implemented to meet customers’ expectations.
Key Performance Indicators
- Meeting the revenue budget
- Client relationship management and customer satisfaction
- Customer retention, New client conversion
- Growing revenue
- Cost of Customer acquisition, Sales team response time
Educational Qualifications
- Minimum of Bachelor’s degree in Computer Science, Computer Engineering or Marketing or/and Master’s degree in Marketing. Master’s degree in Business Administration or any other related discipline
Professional Qualifications
- Relevant professional qualifications are required
Experience
- Minimum of 7 years’ experience in a similar role and industry
Key Competencies Requirements
- Functional/Technical
- Ability to sell
- Entrepreneurship spirit with a can-do attitude
- Strategic and Analytical thinking
- Influencing and negotiation skills
- Strong communication and interpersonal skills
- Creative skills
- Problem solving skill
- Goal oriented
Behavioural
- Responsibility & Accountability
- Professionalism
- Courage
- Boldness
- Respectful for others
- Integrity
- Passion
- Results orientation
- Excellence
- Leadership
- Influence
- Managing change
- Problem solving
- Decision making
- Managing and influencing others
- Innovation
- Setting vision and strategy
- Understanding and navigating the organization
- Ethics
- Drive
- Communicating effectively
- Developing Others
- Building & Maintaining Relationships
