JOB OBJECTIVE
Responsible for sales revenue growth, customer acquisition, Customer satisfaction and customer relationship management for the company by aiding sales activities.
Job Duties/ Responsibilities/Accountabilities:
Main tasks will include but are not limited to the following:
- Develop business and marketing plans in coordination with BD Manager to achieverevenue goals
- Participate in industry forums, client discussions, and conferences as a representative of the organization
- Interface with customers via phone and e-mail to identify areas of opportunity and provide customers with marketing collateral to further develop their interest.
- Maintain all relevant contact information and record all correspondence for appropriate actions in CRM tools Salesforce, Action Plans
- Perform market research to identify new opportunities and engage team members to establish strategies for pursuing those new opportunities from initiation to completion
- Prepare presentation slides and conduct sales presentations to client internal and external
- Determine cross-selling opportunities of the company’s products and solutions to internal, existing and potential customers
- Develop and maintain strong customer relationships in order to generate high volume of prospective clients
- Work with Training team to ensure 95% customer satisfaction.
- Respond to client queries regarding the company’s products and services in a timely fashion
- Supply management with reports on customer needs, challenges, interests, competitive activities, and potential for new products and services
- Develop and review business proposals for new and existing customers
- Participate in documentation processes, bid management and review of contracts from clients
- Assist in preparation of budget for the department and management meetings
- Ensure all documentation with regards the company’s are always updated.
QUALIFICATIONS / EXPERIENCE REQUIRED
- Possess a Bachelor of Science in Computer Science or Engineering degree in or related field from an accredited university.
- Possession of additional professional qualifications will be an advantage
- 5-10 years post NYSC experience in business development/sales role. Previous experience in an IT firm entrenched in Sales of IT software will be a major plus
KEY COMPETENCIES REQUIREMENTS:
Functional/ Technical:
- Good understanding of business and product development cycle, leading practices, techniques and methodologies
- Market/competitive analysis and research techniques
- Project Management
- Excellent written and verbal communication skills.
- Top-notch analytical skills — Must have an eye for detail!
- The ability to travel to meet clients, attend conferences and
- research new markets as needed.
Behavioural:
- Helpful and personable attitude with evident desire to assist all team members to perform effectively
- Team player that goes beyond job requirement in solving problems and challenges
- Ability to work under pressure and still meet up with given deadlines
- Good relationship building, networking and marketing skills
- Manage and prioritise time
- Plan, Organize and schedule work
- Possess effective communication skills to interact with diverse groups of people both in writing and in speaking without getting misunderstood
- Analytical and be able to transfer complex information from several points of view and communicate effectively.
