Position Closed: SAP Functional Consultant (Entry)

This Position is Closed

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ROLE & RESPONSIBILITIES:

Manage and resolve incident and service request tickets related to SAP SuccessFactors, ensuring adherence to
service level agreements (SLAs).
Interact with 1st and 3rd Level Support to troubleshoot issues.
Ticket handling and dispatching within and across teams.
Cluster incidents, create problem tickets and user stories.
Manage general queries of colleagues and stakeholders in a timely and professional manner
Create and update knowledge base articles.
Identify opportunities to make Operations more efficient (e.g. RPA, AIR etc.)

QUALIFICATIONS/EXPERIENCE:

Submit your CV to: re•••••••••@••••••.za and Subject line Role title