Senior HR Coordinator

Primary Purpose

Reporting to the General Manager, with a functional reporting line to the Group HR Executive, the Senior HR Coordinator will own and execute the day-to-day human resource activities of Mont Choisy Golf Company Limited across all business locations (Golf, Stables and the Leisure and Wellness Centre). The incumbent will be hands-on across the full HR cycle: payroll, recruitment and onboarding, performance management, learning and development, employee relations, welfare, HR reporting and will supervise the HR Coordinator on operational tasks. The Senior HR Coordinator is the point of contact for the General Manager, HODs and employees on all people’s matters at company level, and ensures full compliance with Mauritian labour legislation, the policies and the SOPs in place.

Responsibilities:

·   Run the monthly payroll cycle for all business locations as per the agreed deadline, by validating and consolidating the inputs received from the HR Coordinator, review the draft payroll, and approve it before submission for processing.

·    Maintain accurate and up-to-date employee data on Sharepoint and HRIS platforms (Vipertex and Sicorax) and on physical personnel files; ensure that new hires, promotions, transfers, salary changes and exits are recorded on the same day they take effect, and that access to confidential records is properly controlled.

·   Lead end-to-end recruitment for managerial, supervisory and specialist roles. Draft and post job adverts, source and shortlist candidates, conduct interviews with the GM and HODs, perform reference and background checks, prepare offer letters and contracts; supervise the HR Coordinator on non-managerial recruitment and onboarding.

·   Administer employee benefits including medical insurance and pension process additions, removals and changes monthly.

·   Oversee leaves management (annual leave, sick leave, vacation leave, local, maternity/paternity, study leave): reconcile balances on the HRIS each month, follow up with HODs on outstanding approvals and medical certificates, and produce a monthly leave report for the GM.

·   Manage the annual performance appraisal cycle: set and communicate the calendar, brief HODs and employees, review the quality of KPIs and objectives, consolidate ratings and chair calibration sessions, and ensure signed appraisal forms are submitted to the GHRE.

·   Lead the annual TNA process and submit the G1and G3 refund applications on the HRDC platform within the deadlines; follow up on approvals, refunds and any queries raised by HRDC. 

·   Coordinate training sessions, team-building activities and seminars from internal and external trainers, manage logistics and budgets. 

·   Keep track of probationary periods of new joiners and draft confirmation, extension or non-confirmation letters as required.

·   Plan and execute welfare and engagement activities such as Employee of the Month, birthday of the month, end-of-year event.

·   Review and update job descriptions with HODs as and when required.

·  Manage the recruitment and onboarding of expatriates: prepare and submit occupation-permit applications, manage renewals and dependent permits, and liaise with the EDB/PIO.

·   Attend to employee grievances as and when required and advise Management on the appropriate course of action and follow up on agreed actions.

·   Lead disciplinary procedures: suspension, warning, and dismissal letters.

·   Draft and update HR policies, SOPs as and when required; brief HODs and employees on changes, ensure consistent implementation across Golf, Stables and the Leisure and Wellness Centre, and review all HR documents at least once a year.

·   Ensure that every new hire attends the company induction within the first week. 

·    Ensure proper filing and retention of HR documents (contracts, ID copies, certificates, medical certificates, disciplinary records, training records, appraisals).

·    Keep and maintain a complete training database.

·    Provide input to the General Manager in the preparation of the annual HR budget (manpower, recruitment, training, welfare, benefits and overtime.

·   Ensure strict confidentiality when dealing with sensitive matters (salaries, medical, disciplinary, grievances and personal data) and safeguard all employee records in line with the Data Protection Act and Group policies. 

·   Any other assignments as may be delegated by the General Manager / Group HR Executive.

Qualifications & Competencies:

·   Degree in Human Resources Management, or Management with specialisation in HR. 

·   At least 6-7 years’ progressive experience in a generalist HR role.  Prior experience in the hospitality sector is an advantage.

·   Proven people management skills.

·   Eye for detail and think outside the box.

·   Strong business acumen and ability to partner credibly with senior managers.

·   In-depth knowledge of Mauritian labour legislation (Workers’ Rights Act, Data Protection Act).

·   Proven experience handling complex employee and industrial relations matters and disciplinary procedures.

·   Proficient in HRIS platforms, including Vipertex and Sicorax.

·   Strong analytical skills with the ability to translate HR data into business insight and clear reporting.

·   Excellent verbal and written communication skills, with the ability to influence at senior levels.

·   Strong organisational skills, attention to detail and discretion.

·   Deep working knowledge of human resources principles, practices and procedures.

·   High level of integrity, confidentiality and emotional intelligence.

·   Excellent time management skills with a proven ability to meet deadlines.

·   Self-driven, decisive and a collaborative team player able to function in a fast-paced and at times challenging environment.

·   Proficient with the Microsoft Office suite and digital HR tools.