The Senior ICT Officer is responsible for maintaining, supporting, and improving the College's ICT infrastructure, systems, networks, cloud services, and end-user support environment. The role ensures the effective delivery of ICT services by overseeing system and network administration, infrastructure performance, technical support, security controls, and ICT operational improvements in line with the College's needs. Job Summary Type: full-time Location: Gaborone Category: Information Technology Closing Date: 202 •••••• 19 Key Responsibilities Manage and improve the College's ICT infrastructure, systems, and technical environment.Support and maintain physical and virtual servers, network services, backups, and recovery systems.Provide level 1 and level 2 technical support to end users and assist in improving helpdesk services.Manage and support Active Directory, user accounts, access rights, and related security controls.Monitor, test, troubleshoot, and maintain LAN, WAN, and remote access systems.Support and maintain end-user devices, software installations, upgrades, and routine configurations.Manage cloud infrastructure and services, including platforms such as Microsoft 365, Azure, AWS, and DigitalOcean.Maintain ICT hardware, software, licenses, warranties, support contracts, and consumables.Oversee ICT asset records, technical documentation, reports, and user advisory guidelines.Support ICT-related procurement, installations, vendor engagements, and contractor coordination.Conduct end-user training, workshops, and staff guidance on ICT tools and solutions.Collaborate with teams on software deployment, development environments, and digital transformation initiatives.Undertake any other duties consistent with the nature and level of the post as assigned by the supervisor. Requirements Strong knowledge of systems administration, network infrastructure, and ICT support services.Good understanding of servers, virtualization, backups, disaster recovery, cybersecurity, and cloud platforms.Strong troubleshooting, problem-solving, and task prioritisation skills.Good communication, customer support, training, and stakeholder engagement skills.Good documentation, planning, organisational, and reporting skills.Ability to work independently, use initiative, and adapt to new technologies.Bachelor's Degree in Information Technology, Computer Science, Information Systems, Network Engineering, or a related field.Relevant professional certifications in areas such as Microsoft, Cisco, CompTIA, Fortinet, Sophos, AWS, Azure, or related fields will be an added advantage.At least 2 years' relevant experience in ICT infrastructure, systems administration, network administration, technical support, or a related field.Experience supporting servers, networks, end-user devices, ICT operations, and cloud services.Experience in an educational institution will be an added advantage.Must possess relevant academic qualifications from a recognised institution.Professional ICT certifications will be an added advantage.Must be able to work across different sites and travel where required in fulfilment of the role. How to Apply Application RequirementsNew Era Employment Application FormCurriculum VitaeCover LetterCertified copies of educational and professional certificatesCertified copy of Passport or National IdentificationThree (3) recent professional references within the last 2 yearsClick the link below to access the Employment Application Formforms.gleEmail to: ca•••••@••••••.bw I P.O. Box 402134, Gaborone I Plot 36158, Block 8, GaboroneClosing date: 19th June 2026