Job Objective: Provide pre-sales technical support to clients and the sales, bid and commercial teams. Review client needs and design end-to-end optimized technical and commercial solutions. Ensure technical, capacity and inventory feasibility, to meet service level agreements, timescales and budget
Reporting Line: Capacity Planning Manager
Key Duties and Responsibilities
- Provide technical pre-sales support for the sales and provisioning processes
- Design technical solutions, including creating internal and client facing technical documentation
- Identify solution concerns, issues, contractual challenges and mitigate appropriately
- Develop technical product descriptions, architectures and functionality documentation
- Develop, implement and operationalise standards and processes for solution planning and design
- Support with new product development
- Partner with internal teams to create detailed custom solutions focusing on technical capability, fulfillment, assurance and billing
- Improve efficiency of solution development
- Assist with creation of ad hoc reports as needed
- Assist to produce technical drawings and documentation
- Assist to audit and maintain database records and information
- Actively use and ensure data integrity on OSS/BSS systems
Minimum Qualifications
- Bachelor's degree or equivalent in a related field
Minimum Experience and Skills
- Minimum of 8 years technical experience in the telecom industry with at least 5 years in a solutions architect or similar role
- Expert knowledge in service delivery, sales support, network infrastructure and operations support or similar fields
- Intermediate knowledge of Transmission DWDM, OTN, SDH, IP Peering, IP Transit, Layer 2/3 services, Fibre, Colocation and Subsea networks
- Expert knowledge and experience in GIS systems
- Experience with product and technology development cycle, including technical product development and fulfillment, assurance and billing procedures
- Expert capability in developing solution options in order to identify all impacts and costs related to the recommended solution
- Effective and excellent written and verbal communication skills evidenced by previous work history and accomplishments
- Expert in Microsoft Visio, Microsoft Word, Microsoft Excel, Microsoft Powerpoint
- Excellent communications and presentation skills, including ability to summarize, drive clarity and concisely share key project information to all levels of the organization
- Demonstrate ability to manage multiple priorities, set direction and solve problems in a fast-paced environment
- Willing to work outside of normal office hours to assist clients
Preferred Experience and Skills
- Experience in a network engineering role focused on design and planning of Transmission or IP networks
- Proven track record of developing and designing complex solutions
- Knowledge of competitive landscape with respect to product and service offerings for connectivity solutions
Attributes
- Client focused, relationship builder
- Integrity, honest with high ethical standards
- Boundless, passionate and flexible
- Personnel excellence, accuracy and attention to detail
- Collaborative, achieve results through teamwork and partnerships
- Strong analytical skills and able to collate and interpret data from various sources
- Good English language communicator with a natural aptitude for dealing with people
- Excellent network diagnostic skills
