Key Performance Areas of this position include
- Assist the Lodge Manager/Assistant Lodge Manager in the day-to-day management and smooth operation of the spa, ensuring an exceptional guest experience.
- Adhere to established policies, procedures, and industry standards to consistently deliver high-quality treatments and services.
- Stay informed of updates to policies, procedures, and industry best practices.
- Perform daily, weekly, and monthly administrative tasks related to spa operations in accordance with company policies.
- Provide professional guidance to guests on treatments, services, retail products, and spa promotions, demonstrating comprehensive knowledge of all spa offerings.
- Support guest hosting throughout their stay on the property as required.
Minimum Requirements:
- International Diploma in Beauty Therapy (CIDESCO) or equivalent qualification.
- Minimum of 1 year of experience in a similar role at a comparable 5-star lodge/hotel.
Competencies Required:
- Excellent spoken and written English.
- Working knowledge of GAAP and Microsoft Excel.
- Strong sales and customer service skills.
- Responsible and professional conduct.
- Valid driver’s license preferred.
- Ability to effectively handle guest enquiries and resolve issues.
- Good understanding of Guest Relations and Front Office operations.
