- Be the first port of call for support via phone, email, and chat
- Troubleshoot and resolve client issues from start to finish
- Take full ownership of support tickets (no hand-offs; your journey to solve)
- Guide clients through system functionality and basic training
- Spot recurring issues and share insights with the team
- Escalate more complex challenges while maintaining strong client relationships
- Work closely with internal teams to keep everything running like a well-planned itinerary
- Participate in a rotational after-hours support schedule (paid overtime)
Skills & Experience:- Matric (non-negotiable)
- Proven experience in the hospitality industry (non-negotiable)
- Familiarity with reservation systems or hospitality software
- Strong communication skills - able to assist both technical and non-technical users
- Excellent problem-solving ability and a “figure-it-out” mindset
- Ability to stay calm under pressure and handle challenging clients
Ready to Take the Next Step?
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