Technical Lead – BSS/OSS Architecture

Technology Environment:

• Salesforce: Communications Cloud (Velocity), OmniStudio, Apex, LWC
• Languages: Python, JavaScript
• Cloud: AWS (Lambda, S3, EC2), Azure (Functions, App Services)
• Integration & Middleware: REST, SOAP, MuleSoft, WSO2
• OSS/BSS Platforms: Netcracker, Amdocs, CSG, or equivalent
• Billing & RA: Mediation systems, billing engines, rating/revenue reconciliation
• DevOps/Monitoring: Git, Jenkins, Bitbucket, Azure DevOps, Splunk, Grafana, ELK
• Customer & Digital Platforms: Self-service portals, mobile apps, chatbot/IVR integration

• Bachelor’s degree in Computer Science, Software Engineering, Information Systems, or equivalent.
• Salesforce Certifications: Developer I, Developer II, Communications Cloud Consultant or Architect.
• AWS and/or Azure Solution Architect certifications preferred.
• TM Forum frameworks (SID, eTOM, TAM) understanding advantageous.
• 10+ years in telco technology, with 5+ years in systems architecture and technical leadership roles.
• Strong track record in OSS/BSS, billing, and telecom provisioning flows.
• Hands-on Salesforce platform and Apex development experience.
• Fluency in Python, API integration, and troubleshooting complex distributed systems.
• Cloud architecture and deployment experience in AWS and/or Azure.
• Practical experience embedding revenue assurance into system design.
• Familiarity with digital product delivery, user journeys, and omnichannel strategies.