Key Responsibilities:
- Manage the helpdesk and provide professional technical support to customers.
- Set up and update new customer systems.
- Maintain and update UNMS devices daily.
- Perform stock control and track field inventory.
- Record installations and repairs on Google Calendar/OneNote.
- Stay current with broadband technology developments.
- Conduct on-site service calls safely and responsibly.
- Maintain tools and equipment in good working condition.
- Provide clear instructions to customers on using routers and services.
- Test and troubleshoot equipment and infrastructure issues.
- Remove or replace equipment after service cancellations or changes.
- Conduct site surveys for potential customers.
- Follow health and safety regulations and conduct weekly tool talks.
- Collaborate with team members and assist management with ad hoc tasks.
Basic Qualifications:- Valid driver’s license.
- Proven experience in broadband, networking, or technical support.
- Good understanding of routers, wireless technology and internet systems.
- Strong communication and problem-solving skills.
- Ability to work independently and in a team.
- Physically capable of climbing ladders and working in confined spaces.
Additional Information:Use of the company vehicle for business purposes only
