Key Responsibilities
- Agent Recruitment and
onboarding – Proactively identify, prospect, vet and onboard potential agency banking partners (e.g. retail shops, mobile money vendors) within the assigned micro- territory aligning with the bank’s expansion strategy
- Agent Relationship
Management and support: Serve as a primary point of contact for all agent inquiries, operational issues and technical challenges (escalate to IT) related to agency banking platforms
- Training and development:
Deliver comprehensive initial training sessions to newly onboarded agents on product knowledge, transaction processes, system functionalities, fraud prevention, compliance protocols and customer service excellence
- Fields Activation and
brand Promotion: Support and participate actively in local marketing and activation initiatives to promote agency banking services and increase public awareness
- Performance Monitoring
and Growth: continuously monitor and analyze the daily, weekly and monthly performance of assigned agents against targets
- Report and conduct weekly
and daily meetings with the Territory Head.
- To drive growth across
all the Agency banking services i.e. account opening, deposits etc.
- Conduct market research
from time to time and report on developing trends.
- Make regular contact with
key agents to build stronger relationships.
- Implement key initiatives to grow business in
the targeted areas.
- Analyzing the Agency banking market and broad
understanding of the mobile business dynamics to enhance our growth in the industry.
- Sales strategy development and implementation
to help in managing partnerships and collaborations.
- Any other duties assigned by Territory Sales
Manager and Head of Agency
Education & Qualification:
- Must
have an HND or bachelor’s degree.
- Minimum 2 years’ experience in sales or marketing.
- Experience in Banking, Finance & Insurance is an advantage
- Proven track record in meeting or exceeding sales targets
- Good negotiation and relationship management skills
- Self-motivated and able to work with minimal supervision
Salary: GHS3,500
Location: Tarkwa, Kumasi, Main Suame, Adum, Bolgatanga, Techiman
