Role Description:
- Deliver trainings to our Team Members, at various levels
- Assist departmental trainers in the quality-delivery of SOP-based trainings
- Analyse guest satisfaction surveys / feedback to determine training plans for areas needing improvements
- Liaise with external Training providers / Institutions as may be required
- In Charge of our Internal training Academy, duly registered under the MQA
- Ensure Proper coordination with institutions sucha as - hotel traning schools, universities, HRDC, MQA and others
- Participate in setting training budgets
Qualifications:
- Minimum degree holder in Hospitality / Tourism / HR Management or any other relevant qualification
- At least 2 - 3 Years of training delivery experience gained preferably in the hospitality sector
- Knowledge of running training institutions will be an advantage
- Excellent communication & presentation skills
Management reserves the right to call only the most suitable candidates for an interview and may choose not to make an appointment as a result of this advertisement.
