Key Responsibilities
- Cultivate a robust internal training network by engaging directly with operations to foster meaningful professional connections.
- Conduct insightful analyses of training needs and measure the true impact of learning initiatives.
- Expand our educational resources by mentoring Departmental Trainers in the creation of property-specific training modules.
- Seamlessly embed all Kempinski training programs into daily operations while maintaining meticulous records of participation and progress.
- Design and deliver captivating training sessions that inspire and educate.
- Leverage data from Kempinski e-learning platform Lobsterink to provide management with actionable insights that enhance overall performance.
- Act as a trusted coach to managers and Departmental Trainers, elevating the standard of departmental output.
- Collaborate closely with the General Manager to curate bespoke learning journeys for the Executive Committee and Department Heads.
- Lead immersive "Kempinski DNA" activities that instill our brand values into the heart of the team.
- Proactively seek out innovative practices to refine the efficiency of our training services.
- Partner with department heads to evaluate service quality through the Kempinski Experience Assessment KEA and ReviewPro, prescribing remedial learning solutions where needed.
- Mentor and develop the training team itself to ensure internal excellence.
- Execute KEA quality checks as directed by management to maintain our five-star standards.
- Identify rising stars within the organization and nurture candidates for the Master Trainer designation.
- Ensure all monthly regional and corporate training reports are accurate, timely, and reflective of our progress.
- Personify Kempinski’s core values through exemplary personal conduct.
- Collaborate with leadership to prepare a comprehensive annual Business Plan and Budget that honors our brand standards.
- Conduct thorough annual self-audits to ensure ongoing compliance and excellence.
- Uphold all corporate training policies while fostering strategic partnerships with external suppliers and safety entities.
- Maintain an unwavering commitment to the safety and well-being of the team by adhering and ensuring all annual statutory training is timely done.
Skills, Knowledge and Expertise
- A Bachelor’s or master’s degree in business administration or hospitality management.
- At least 8 years cumulative experience in the Learning and Development hospitality industry, ideally within a 5-star International Brand environment and a minimum of 3 years of proven success in a similar leadership role.
- Mastery of the English language, both spoken and written,
- Additional languages considered a great advantage.
