Responsibilities
Training Delivery:
- Facilitate classroom, virtual, and on-the-job training sessions.
- Conduct orientation programs for newly recruited staff.
- Organize workshops, seminars, and coaching sessions.
- Deliver practical demonstrations and role-playing exercises.
- Ensure active participation and engagement during training sessions.
Performance Monitoring and Evaluation:
- Assess trainees before and after training programs.
- Measure training effectiveness using evaluations and feedback.
- Monitor implementation of learned skills in the workplace.
- Prepare post-training assessment reports.
- Recommend follow-up coaching and development activities.
Client Relationship Management:
- Liaise with client management teams regarding training requirements.
- Provide professional advice on workforce development strategies.
- Conduct periodic visits to client establishments.
- Ensure training programs meet client objectives and expectations.
Quality Assurance:
- Ensure training programs align with hospitality industry standards.
- Promote service excellence across all client properties.
- Monitor compliance with company policies and operational procedures.
- Support quality improvement initiatives within client organizations.
Administrative Responsibilities:
- Maintain training records and attendance registers.
- Prepare training schedules and annual training calendars.
- Develop training budgets and resource requirements.
- Submit weekly and monthly activity reports.
- Maintain a database of training participants and outcomes.
Research and Development:
- Stay updated on hospitality industry trends and best practices.
- Research new training methodologies and technologies.
- Benchmark training programs against leading hospitality organizations.
- Recommend innovative approaches to employee development.
