Introduction:The position of Customer Services (Cross Border) has become available at Triton Express in Johannesburg.
Description:Established in 1987, Triton Express has evolved from a modest business in Durban into a sophisticated operation with a comprehensive footprint throughout Southern Africa. As a proud member of the Plennegy Group, Triton Express is dedicated to providing reliable and efficient road freight logistics solutions tailored to the diverse needs of our customers. At Triton Express, we pride ourselves on our commitment to excellence, integrity, and innovation. Our skilled staff are dedicated to delivering a superior delivery experience, ensuring that each customer receives an efficient, dependable, and cost-effective service at all times. Join us and be part of a team that values performance, integrity, and leadership.
The position of Customer Services (Cross Border) has become available at Triton Express in Johannesburg.
RESPONSIBILTIES:
Delivering customer support services by:
- Preparing freight quotations (standard road freight cross border and international air freight)
- Interacting with forwarding agents on a daily basis on quotations, delivery status updates and reconciliation of cross border documents and POD’s
- Booking collections, arranging forwarding agent collections and deliveries as well as track and trace
- Communicating with customers by ensuring cross border invoices, SADC’s, Carnets, Bureau Veritas certificates are handed to collection staff and that documentation is correct
- Arranging COC’s with Bureau Veritas
- Investigating and resolving queries / problems through waybill and discrepancy reports
- Administering discrepancy manifests in terms of collating all discrepancy reports to master records
- Advising customers and communicating misroutes to branches
- Checking scanning details, updating master record information, recording bay schedules in master report, reviewing endorsed waybills via claims and administering the claims procedure
- Monitoring third party agent POD’s by printing daily outstanding POD’s and verifying the status, marking dispatch trip sheets, resolving queries and faxing copies of the waybills to customers
- Furnishing exporters with proof of exports
- Furnishing importers with proof of imports
- Reconciling of GRV’s for cross border retail deliveries
- Communicating with cross border branches on border clearances, deliveries and documentation
- Sending daily tracking reports
- Full function and support for international Sea and Air Freight
Requirements:REQUIREMENTS:
Education and Training
- Grade 12 minimum (Matric)
- Studying towards a certificate in customer care / call centre management (beneficial)
Experience
- 2 years general clerical experience / working experience within a call centre environment
- Basic understanding of Freightware or similar freight management system
- Excellent geographical location knowledge would be beneficial
- Ability to work with both mass and volumetric weightings
Communication and Interpersonal skills
- Excellent verbal and written communication skills
- Excellent interpersonal skills
- Ability to handle customer queries and complaints – taking the necessary correct action as and when required
- Ability to work as a team player
- Assertive
Technical & Administrative Skills
- Good general administrative skills
- Computer literate – specific software applications: MS Word, Excel, MS Outlook
- Ability to operate general office equipment
Work Ethic & Personal Attributes
- Ability to work under pressure and to meet deadlines
- Ability to work unsociable hours as and when required
- Ability to work unsupervised
- Self-motivated
- Reliable
As Cross Border transport is ever evolving, requirements may also be amended as needed
