Universal Bankers (58k)

Job Description

• Are you passionate about delivering exceptional customer experiences and building lasting client relationships? Our client, a leading financial services institution, is looking for  dynamic and customer-focused Universal Bankers to join its Retail Banking team.
• This role is ideal for an individual who enjoys interacting with customers, handling financial transactions, identifying sales opportunities, and ensuring operational excellence within a branch environment.

Responsibilities

• Deliver exceptional customer service across all customer touchpoints.
• Process over-the-counter banking transactions accurately and efficiently.
• Handle customer inquiries and provide timely resolutions.
• Process account maintenance requests and customer information updates.
• Promote and cross-sell banking products and digital banking solutions.
• Generate quality sales referrals and convert customer leads.
• Process local transfers, cheque transactions, and other branch operations.
• Maintain cash balances and safeguard banking instruments in accordance with internal controls.
• Handle customer complaints and ensure prompt resolution.
• Ensure compliance with all operational, regulatory, AML, KYC, and risk management requirements.
• Prepare and maintain accurate operational reports.
• Recommend improvements to branch processes and customer service.
• Perform any other duties assigned by management.

Qualifications

• An undergraduate degree from a recognized institution.
• A minimum grade of C+ in both English and Mathematics at KCSE.
• Experience in Customer Service or Cashier Services will be an added advantage.
• Excellent customer service and relationship management skills.
• Strong interpersonal and communication skills.
• High level of integrity and professionalism.
• Good numerical and analytical ability.
• Strong attention to detail and accuracy.
• Ability to work effectively under pressure.
• Good problem-solving and decision-making skills.
• Sales and business development orientation.
• Good computer literacy and digital proficiency.
• Ability to work collaboratively within a team.
• Understanding of banking operations, products, and digital channels will be an added advantage.