Responsibilities:
Seller & Buyer Management:
- Act as the primary point of contact for sellers on the platform
- Respond to seller and buyer inquiries promptly and clearly
- Manage communication in a way that ensures transactions progress efficiently
Revenue & Transaction Execution (CRITICAL):
- Support the conversion of inquiries into completed transactions
- Provide pricing, product information, and guidance using existing data and references
- Ensure that no revenue opportunity is delayed due to: lack of information, slow response, and indecision
- Proactively follow up on pending transactions to drive completion
Decision-Making & Problem-Solving:
- Apply existing policies, pricing, and precedent without unnecessary escalation
- Make informed decisions quickly using available information
- Escalate only when: no policy exists, and high-risk decisions are required
- Provide clear summaries and recommendations when escalation is necessary
Operational Execution:
- Ensure all seller-related policies, processes, and standards are accurate, timely, and well-documented
- Coordinate with internal teams where required to resolve issues quickly
- Maintain strong attention to detail across all interactions
Speed and Responsiveness (MANDATORY):
- Handle all live or revenue-related requests with high urgency
- Provide responses or proposed actions within defined response times
- Prioritize tasks based on business impact, not activity level
Continuous Improvement
- Identify recurring issues in seller or buyer interactions
- Suggest improvements to processes, communication, and workflows
- Contribute to strengthening the overall UE function and efficiency
Requirements:
- Degree in Business Administration, Marketing, Mass Communication, or a related field
- Experience in customer-facing roles, operations, e-commerce, or marketplace environments
- Strong communication and interpersonal skills
- Ability to manage multiple tasks in a fast-paced environment
- Strong problem-solving and decision-making ability
- Comfortable working independently and taking ownership
