VALET DE
CHAMBRE DUTIES AND RESPONSIBILITIES:
- Enters
and prepares the room for cleaning.
- Dusts
the room and furniture.
- Replenishes
guestroom and bath supplies.
- Cleans
the bathroom.
- Cleans
the closet.
- Vacuum
and rack the carpet.
- Checks
and secures the rooms.
- Replenish
amenities according to the operational standards.
- Deliver
and retrieve items on loan to guests e.g. ironing and ironing boards
- Ensure
security of guest rooms and privacy of guests
- Perform
rotation cleaning duties (e.g. steam clean carpets, spring cleaning, super
cleaning, etc.) as required
- Cleans
guest bathroom/bedroom/floor corridor.
- Anticipate
guests’ needs, respond promptly, and acknowledge all guests, however busy
and at whatever time of day.
- Maintain
positive guest relations at all times.
- Be
familiar with all hotel services/features and local attractions/activities
to respond to guest inquiries accurately.
- Resolve
guest complaints, ensuring guest satisfaction.
- Monitor
and maintain cleanliness, sanitation, and organization of assigned work
areas.
- Empty
trash containers and ashtrays.
- Remove
all dirty terry and replace with the clean par to the designated layout.
- Remove
soil, dirt, soap build-up, and hair from bathroom mirrors, vanity, sink,
toilet, shower walls, bathtub, shower curtain, and floor.
- Replace
facial, toilet tissue, and bathroom amenities in the correct amount and
location.
- Inspect
the condition of bathrobes and replace soiled/damaged ones.
- Remove
dirty bed linen and makeup the bed with clean linen.
- Replace
laundry bags and slips.
- Clean
closets and door tracks on check-out rooms, removing dust and debris.
Ensure the correct amount and placement of hangers, extra
blankets/pillows, and luggage racks.
- Dust and
polish all furniture.
- Realign
furniture to the floor plan.
- Responsible
for replenishment of guest complimentary water.
- Responsible
for the cleanliness and maintenance of his work area.
- Responsible
for the Hotel property
in the work area.
- Attends
to guest calls, guest requests /guest complaints in the area assigned to
him.
- Authorize
to enter guestrooms for cleaning and providing turndown services as per
requirement.
- Responsible
for following the standard operating procedures.
- Responsible
for achieving and exceeding the guest satisfaction score.
- Update
the status of rooms cleaned on the assignment sheet.
- Return
and restock cart at end of shift.
PREREQUISITES:
Physical mobility and stamina are
required, the Ability to follow instructions, a Detail-oriented, and
Professional attitude is required, Ability to work independently.
Education:
A secondary school diploma is
preferred, Physical mobility and stamina are required, the Ability to follow
instructions, a Detail-oriented, Professional attitude is required, Ability to
work independently.
Experience:
Previous hotel-related
experience desired.
