Who we are
- We’re a passionate team determined to challenge the status quo and make financial inclusion count for the millions of under-banked individuals and small business owners in Nigeria. We provide loans, savings, and fixed deposit solutions to our customers. Our vision is to be the most convenient lending company, delivering outstanding service experiences.
We are the place for you, if
- You’re excited about technology and the future, and you’re looking for a place to learn and grow. You care a lot about detail and pride yourself in impeccable execution. You are adept at identifying, assessing, mitigating, monitoring and reporting risks, and ensuring controls are working effectively. You are ready to work extremely hard, at a fast pace, to achieve audacious goals. You love to speak up, ask questions, and are comfortable challenging anyone or any idea.
The position
The Verification Officer role involves reviewing and evaluating address verification pictures submitted by sales agents and field verification agents for customers applying for loans, ensuring all submissions meet the company’s verification and compliance standards.
Key Responsibilities
- Review and analyze address verification pictures and reports submitted by sales agents and verification agents.
- Approve or decline verification submissions based on company verification criteria.
- Review verification reports on third-party vendor platforms used by the company.
- Liaise with verification agents and provide them with relevant customer details for verification visits.
- Ensure verification submissions meet GPS, landmark, and image quality requirements.
- Identify inconsistencies or suspicious information and escalate when necessary.
- Ensure verifications are completed within the required turnaround time TAT.
Requirements
- Minimum of 2 years’ experience in field verification, dispatch riding, or a similar role.
- Experience in field verification, operations, or related admin/fintech role
- Strong attention to detail and ability to spot errors or inconsistencies in reports/images
- Ability to review verification photos against set standards GPS, landmarks, image quality
- Basic understanding of loan/credit verification processes
- Good communication skills to liaise with field/sales agents
- Ability to use verification tools, dashboards, and mobile/GPS applications
- Strong judgment to identify suspicious information and escalate when needed
- Ability to work within strict turnaround time TAT deadlines
