Assistant Resident Manager | Luxury Safari Lodge | Bela Bela
Kendrick Recruitment is currently seeking an experienced and motivated Assistant Resident Manager for a luxury safari lodge based in Bela Bela. This is an excellent opportunity for a passionate hospitality professional with strong operational leadership skills and a hands-on management style, committed to delivering exceptional guest experiences in a high-end bush environment.
Role Overview:
The Assistant Resident Manager will support the Resident Manager in overseeing the day-to-day operations of the lodge, ensuring seamless service delivery, operational efficiency, and world-class guest experiences across all departments.
Key Responsibilities:
Guest Experience and Service Excellence:
- Welcome and host guests, ensuring personalised and memorable stays
- Manage guest requests, complaints, and special arrangements professionally
- Maintain luxury hospitality standards throughout the guest journey
- Engage with guests during meals, activities, arrivals, and departures
Lodge Operations Management:
- Oversee Front Office, Housekeeping, Maintenance, Food and Beverage, Kitchen, Spa, Retail, and Guest Activities
- Conduct regular lodge inspections and operational walkabouts
- Ensure compliance with standard operating procedures, policies, and controls
- Assist with occupancy management, reservations, and guest logistics
- Act as relief manager in the absence of the Resident Manager
Leadership and Team Development:
- Lead, motivate, and support departmental teams
- Assist with staff training, coaching, and performance management
- Promote teamwork, professionalism, and a positive work culture
- Lead by example to maintain high operational standards
Requirements:
- 3–5 years’ experience in a similar hospitality management role
- Previous experience within a luxury lodge or safari environment preferred
- Strong understanding of rooms division and lodge operations
- Excellent leadership, communication, and problem-solving skills
- Proficiency in Opera or Opera Cloud systems advantageous
- Hands-on, guest-focused management approach
Personal Attributes:
- Professional, energetic, and service-driven
- Calm under pressure with strong attention to detail
- Passionate about luxury hospitality and guest experience
- Strong team player with natural leadership ability
Package:
- Salary: R25,000 – R27,000 depending on experience
- Live-in accommodation
- Meals while on duty
- Uniform provided
- Provident fund
- Optional medical aid contribution
Important Information:
- This role is not ideally suited to candidates with school-going children due to the remote location
- No pets permitted on the reserve
- Successful candidates will be subject to reference, background, and criminal record checks
Candidates who meet the above requirements and are interested in this opportunity are invited to submit their CV for consideration.
