Right to Care Zambia (RTCZ) has been at the forefront of public health innovation since our incorporation in 2016, providing high-impact direct service delivery and technical assistance in partnership with the Ministry of Health. Headquartered in Lusaka, we operate across the country bringing quality healthcare closer to communities.
Guided by our 2026-2030 strategic plan, we are committed to strengthening health systems and improving lives through comprehensive HIV/AIDS prevention, care, and treatment, maternal and child health, and rapid epidemic response. Our integrated approach also includes malaria and TB control, public health research, social behaviour change, laboratory services, pharmaceutical supply chain management, and addressing non-communicable diseases. As we continue to grow, we remain dedicated to excellence, collaboration, and sustainable impact in every community we serve.
Position Details
Job Title: Business Analyst
Location: Lusaka
No. of Vacancies: 01
Contract Type: Fixed Term
Reporting To: Senior Software Developer
Date Advertised: 10 September 2026
Contact Email:
Overall Responsibility
The Business Analyst will work closely with MoH, ZAMMSA, Smart Zambia and end users to collect and analyse business and business intelligence (BI) requirements, evaluate requirements from technical and business perspectives, and translate user requirements into clear functional and technical specifications and user stories for the development team.
The role will also analyse existing business processes and workflows for eLMIS, WarehouseXpert and SmartCare, support solution design, prepare process maps and specification documents, support data analysis and reporting, coordinate stakeholder requirements-gathering sessions, support testing and user acceptance testing, and contribute to system deployment, user training, documentation and continuous improvement.
Qualifications and Experience
Minimum Required Qualifications and Experience
A bachelor’s degree from an accredited tertiary institution in Business Analysis, Information Systems, Computer Science, Business Administration or a related field.
Skills in requirements analysis, data analysis and business process modelling.
Three (3) years’ experience in business analysis or a related role, including requirements elicitation and documentation, business process analysis and stakeholder engagement.
Experience with data analysis and reporting tools.
Familiarity with the software development lifecycle (SDLC) and agile methodologies.
High proficiency in the Microsoft Office suite and other software tools.
Desirable Qualifications and Experience
A postgraduate qualification from an accredited tertiary institution in a related field.
Professional certifications such as CBAP/CCBA, Agile/Scrum, ITIL or a data analytics certification.
Five (5) years’ experience in business analysis, including exposure to health information or supply chain systems, e.g., eLMIS and SmartCare Pro.
Experience preparing reports and dashboards and working with SQL or business intelligence tools.
Prior experience with USG-funded projects preferred.
Technical and Behavioural Competencies
Analytical and Critical Thinking
Requirements Elicitation and Stakeholder Engagement
Planning and Execution
Attention to Detail and Quality
Communication and Documentation
Responsibilities
* Collect and analyse business and business intelligence (BI) requirements. * Evaluate requirements from technical and business perspectives. * Translate user requirements into clear functional and technical specifications and user stories for the development team. * Analyse existing business processes and workflows for eLMIS, WarehouseXpert and SmartCare. * Support solution design. * Prepare process maps and specification documents. * Support data analysis and reporting. * Coordinate stakeholder requirements-gathering sessions. * Support testing and user acceptance testing. * Contribute to system deployment, user training, documentation and continuous improvement.
Skills
* Requirements analysis * Data analysis * Business process modelling * Requirements elicitation and documentation * Business process analysis * Stakeholder engagement * Data analysis and reporting tools * Familiarity with the software development lifecycle (SDLC) and agile methodologies * High proficiency in the Microsoft Office suite and other software tools * Preparing reports and dashboards * Working with SQL or business intelligence tools * Analytical and Critical Thinking * Requirements Elicitation and Stakeholder Engagement * Planning and Execution * Attention to Detail and Quality * Communication and Documentation
Qualifications
* A bachelor’s degree from an accredited tertiary institution in Business Analysis, Information Systems, Computer Science, Business Administration or a related field. * Skills in requirements analysis, data analysis and business process modelling. * Three (3) years’ experience in business analysis or a related role, including requirements elicitation and documentation, business process analysis and stakeholder engagement. * Experience with data analysis and reporting tools. * Familiarity with the software development lifecycle (SDLC) and agile methodologies. * High proficiency in the Microsoft Office suite and other software tools. * A postgraduate qualification from an accredited tertiary institution in a related field. * Professional certifications such as CBAP/CCBA, Agile/Scrum, ITIL or a data analytics certification. * Five (5) years’ experience in business analysis, including exposure to health information or supply chain systems, e.g., eLMIS and SmartCare Pro. * Experience preparing reports and dashboards and working with SQL or business intelligence tools. * Prior experience with USG-funded projects preferred.
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