Location: Bedfordview
Department: Business Process & Optimisation
Type: Permanent
Salary: Market related, based on experience
Overview
The Business Optimisations Facilitator will collaborate closely with key departmental stakeholders to understand and map both the ‘As Is’ and ‘To Be’ processes across the organisation. This role focuses on documenting, analysing, and streamlining workflows, ensuring cross?functional alignment, and preparing these processes for automation. The final output is a set of version?controlled, standardised workflows that support organisational excellence and operational efficiency.
Minimum Requirements:
Qualifications
- Senior Certificate / Grade 12 — Essential
- Relevant tertiary qualification (BBA, Management Information Systems, Computer Science, or related field) — Essential
- Business Analysis Certification — Desirable • Agile Certification — Desirable
Experience
- 3–4 years’ experience in business process modelling/workflows — Essential
Competencies Required
- 3–5 years’ business process modelling/workflows experience
- BPMN methodologies
- Project management
- Emotional intelligence
- Conflict resolution
- Integrity
- Adaptability
- Responsibility
- Collaboration
- Learning agility
- Innovation
- Effective communication
- Effective time management
- Analytical thinking
- Resilience
- Negotiation
- Attention to detail
- Problem?solving
Key Performance Areas (KPAs) & KPIs
- Process Efficiency Improvement Continuous improvement in process efficiency by reducing cycle time or operational costs.
- Process Automation Maximised automation of repetitive and manual tasks to reduce human error and increase efficiency.
- Process Standardisation Ensuring consistency and reliability by promoting standardised procedures, workflows, and guidelines across all business operations.
- User Adoption of New Processes Smooth and effective adoption of new or updated processes, contributing to overall organisational efficiency.
- Process Risk Mitigation Minimising risks within business processes and ensuring mitigation strategies are effective.
- Leadership in Process Alignment with Organisational Goals Ensuring all process improvements and initiatives align with the organisation’s overarching goals and strategic vision.
