HST is a knowledge company that provides services to clients across various industries.
HST endeavors to help its clients solve their business growth, operational, people, financial, tax, governance, risk, learning and compliance challenges with locally relevant solutions. As a local professional service firm, HST offers best practices that fully consider its clients’ unique circumstances and the social, political and economic environment they are operating in.
Through its Learning Solutions Department, HST offers training programs, face-to-face and online, tailored to the specific needs of its clients and target groups and designed to address the skill gaps that are identified through appropriate training need assessments.
HST’s Learning Solutions Department is powered by highly qualified and best in class trainers and human capital experts who are well experienced in adult training techniques and are attuned to the local business environment. The firm’s professionals are supported by up-to-date knowledge and modern technology which allows them to efficiently provide solutions to clients’ issues that matter most.
Position – Business Support 1
Job Description
The staff holding a Business Support 1 position shall support the development and delivery of high-quality eLearning solutions by applying instructional design methodologies (particularly ADDIE), conducting client needs assessments, creating design documents, developing training modules, ensuring ISO-compliant documentation, and contributing to business development activities within the Learning Solutions function.
Duties and Responsibilities
- Study instructional design models (ADDIE, SAM), ISO documentation standards, and knowledge management tools. Documented summary of models/tools studied.
- Demonstrate competence in all ADDIE steps with documented evidence: TNA reports, design blueprints, developed modules, evaluation reports.
- Complete professional development (e.g., eLearning tool certification, KM or ISO documentation training). At least 1 certification or external training completed.
- Standardize 3+ templates/content per ISO and ADDIE. Updated templates with version control in KMS.
- Research 2+ AI tools and share insights with team. Insight summary shared internally.
- Complete end-to-end ADDIE cycle for eLearning projects (on time, budget, quality). Minimum 2 projects delivered.
- Analyze client needs and create design documents/storyboards. At least 2 client needs assessments + design docs.
- Complete LMS integration and submit post-evaluation reports. 2 LMS-integrated modules + 2 evaluation reports.
- Maintain ISO-compliant documentation (TNA, scripts, modules). 100% documentation archived in KMS.
- Customer Support for LMS Users.
