Job Summary
UnifiedTrust Network UTN is building Africa's foremost security and trust infrastructure service offering AccessGate- An estate security solution deployed across Nigeria; Secure Access Layer- a verified access system for workers and contractors; and Digitization- transforming manual identity and compliance processes into secure digital workflows. As our Business Support Officer, you will be the operational backbone of the company; bridging teams, managing workflows, supporting client relationships, and ensuring the business runs efficiently at every level. This is a high-impact generalist role for someone who thrives in a fast-moving startup environment and is equally comfortable drafting a report, onboarding a client, or coordinating a cross-functional project.
Key Responsibilities
Operations & Administration
- Manage day-to-day business operations, including scheduling, documentation, vendor coordination, and office administration.
- Develop and maintain internal process documentation, SOPs, and operational workflows.
- Track and report on key business metrics and operational KPIs to the Head of Strategic Operations and leadership team.
- Coordinate procurement of tools, subscriptions, and resources needed across teams.
Sales & Client Support
- Support the sales team with proposal preparation, pitch deck formatting, and client documentation.
- Assist with enterprise client onboarding; coordinating between product, compliance, and the client.
- Manage client communications, follow-ups, and relationship touchpoints to ensure client satisfaction.
- Maintain CRM records, track pipeline stages, and produce regular sales activity reports.
Strategy & Partnerships
- Conduct market research and competitive analysis to support business development decisions.
- Assist in preparing materials for investor updates, partnership meetings, and regulatory engagements.
- Support partnership coordination with government agencies, gig platforms, and enterprise clients.
- Track deliverables and timelines across strategic projects and flag risks to leadership early.
People & Cross-functional support
- Support HR functions including recruitment coordination, onboarding logistics, and staff documentation.
- Serve as the connective tissue between product, sales, compliance, and leadership teams.
- Plan and coordinate internal team meetings, retreats, and external business events.
Compliance & Confidentiality
- Handle sensitive information with strict confidentiality.
- Ensure compliance with NDPC and company data protection policies.
- Adhere to company ethics, compliance, and operational standards.
Requirements
- Bachelor’s degree in a STEM field, Business Administration, Management, or related discipline.
- Graduate with up to 2 years of experience in a business support, operations, or administrative role.
- Demonstrated ability to manage multiple priorities simultaneously.
- Strong written & verbal communication skills, Customer service orientation and time management skills
- Report Writing and Documentation
- Proficiency in Google Workspace, Microsoft Office, CRM and project tools Notion, Trello, or similar.
- Experience working in a startup, tech, or fintech environment is a strong advantage.
- Familiarity with Nigerian regulatory landscape NDPC, CBN, NIMC is a plus.
What we're looking for
- A self-starter who takes ownership without being told twice.
- High attention to detail especially with documents, data, and client communications.
- Someone who is equally comfortable in the weeds and in the boardroom.
- Discretion and integrity when handling confidential business and client information.
- A genuine interest in UTN's mission to build trust infrastructure for Africa.
- Resilience and adaptability in a fast-paced, early-stage environment.
BENEFITS
- Flexible working hours and a Hybrid work arrangement
- Supportive work environment
- Opportunities for professional development and growth
CONTRACT TERMS
- This role includes a 3-month probationary period, after which a satisfactory performance review leads to a permanent contract with a salary review.
Kindly apply or send your CV directly to info@unifiedtrustnet.com
