A leading technology company in the hospitality industry is seeking a Customer Support Specialist to join their team.
Key Responsibilities:
- Provide customer support via email and telephone.
- Assist clients with account, booking, and platform-related queries.
- Troubleshoot issues and provide effective solutions.
- Escalate complex queries where necessary.
- Maintain accurate customer records and follow up on outstanding matters.
- Work closely with internal teams to ensure excellent customer service.
Requirements:
- Minimum 2 years' experience in customer support, hospitality, or a client-facing role.
- Strong written and verbal communication skills.
- Professional and confident telephone manner.
- Excellent organisational and problem-solving abilities.
- Comfortable learning and using software platforms.
Advantageous:
- Hospitality or restaurant industry experience.
- B2B and B2C customer support experience.
- CRM experience (e.g. HubSpot).
- Customer onboarding or training experience.
